Analyst Billing
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Job Location:
Gastonia, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Posting End Date:
April 10 2026Employee Type:
Regular-Full timeUnion/Non:
This is a non-union positionAre you ready for an outstanding opportunity to support and develop the future of customer billing at Enbridge As the Lead Customer Billing Representative your responsibility will be focused on the most complex billing activities driving accurate execution advanced reporting and resolution of highimpact billing issues across largevolume and residential accounts. Your expertise will help us maintain our high standards and implement innovative billing solutions.
In the role of Lead Customer Billing Representative you will lead and support billing staff in coordinating processing and preparing bills and reports for Enbridge. You will analyze performance trends and work together to develop strategies that influence outcomes. If this sounds like you apply today!
What You Will Do:
Serve as the subjectmatter expert for the Gastonia billing teams most complex billing activities driving accurate execution advanced reporting and resolution of highimpact billing issues across largevolume and residential accounts.
Partner closely with Operations Contact Center Credit and leadership to ensure billing accuracy compliance and transparency for both highvolume and residential customer segments.
Through detailed analysis rootcause investigation and process optimization this position plays a critical role in mitigating billing risk supporting decisionmaking and enhancing the overall customer experience.
Provide coaching mentoring and technical guidance to team members.
Handle advanced billing issues as a subject matter expert.
Analyze audit and review billing cycles to ensure accuracy.
Investigate and manage complicated billing concerns
Prepare weekly and monthly reports for management.
Monitor maintain verify analyze and reconcile billing and metering system reports.
Enter appropriate adjustments into billing systems.
Use extensive knowledge of rates to identify the most effective billing methods.
Participate in testing and implementation of computerized billing systems.
Interpret contracts and regulatory requirements for accurate billing.
Monitor billing controls to identify and resolve complex issues.
Offer billing technical support to business partners during emergency response.
For large industrial/commercial and consolidated billing:
Collaborate with business partners to address complex billing discrepancies.
Provide technical expertise for specialized billing needs.
Who You Are:
Associate degree or equivalent experience preferred in Business Administration Accounting or Finance.
6 years related experience (e.g. customer service credit payments accounting finance).
Proven skills in using customer billing systems.
Excellent math and analytical skills.
Ability to work independently with accuracy and speed.
Strong decision-making and problem-solving skills.
Proficiency in Microsoft Excel and Word.
Excellent oral and written communication skills.
Demonstrated ability to coach mentor and train others.
Working Conditions
Office Work Environment
Travel Up to 10%.
For Internal Use Only: The Enbridge title for this position is Analyst Billing and it is associated with an E400 grade.
Benefits:
A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health dental insurance and disability
A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents providing flexibility and support during this important life event
Valuable retirement savings plans including a savings plan with company stock as an investment option
Paid time off/vacation/sick plus paid personal days off (depending on location) and paid holidays
An Employee and Family Assistance Program
A Wellness Program which focuses on supporting healthier employees by providing tools resources and opportunities to improve physical mental social and financial well-being
Enbridges FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays opt for a compressed workweek schedule and have flexible start and end times. Role requirements determine your eligibility for each option.
Physical Requirements include but are not limited to:
Grasping kneeling light moderate lifting (objects up to 20 pounds) reaching above shoulder repetitive motion typing sitting standing visual requirement (able to see screens detect color coding read fine print) hearing requirement and the ability to sit at a computer for long periods of time.
Mental Requirements (Both Field & Office) include but are not limited to:
Ability to: understand remember and apply oral and/or written instructions or other information understand complex problems and collaborate/explore alternative solutions organize thoughts and ideas into understandable terminology organize and prioritize work schedule on a short-term basis make decisions which have moderate impact on the immediate work unit and monitor impact outside this area understand and follow basic instructions and guidelines complete routine forms compose letters outlines memoranda and basic reports and communicate with individuals via telephone.
Company paid international relocation assistance is not offered for this role.
At Enbridge we are dedicated to our core value of are proud to bean Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals without regard to age race color national or ethnic origin religion sex sexual orientation gender identity or expression marital status family status veteran status Indigenous status disability or any other reason protected by federal state or local with disabilities can request accessible formats communication supports or other accessibility assistance by contacting .
Information For Applicants:
Applications can be submitted via our online recruiting system only.
We appreciate your interest in working with us; however only those applicants selected for interviews will be contacted.
Final candidates for this position may be required to undergo a security screening including a criminal records check.
Required Experience:
IC
