Senior Executive Operation
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Job Location:
Subang Jaya - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Overall Purpose of the Role
As Ninja Mart scales its distribution network across Malaysia the Senior Executive Operations (Control Tower) plays a critical role in ensuring real-time visibility operational stability and SLA compliance across fulfillment freight and last-mile delivery functions.
This role acts as the key coordinator between frontliners and cross-functional teams supporting daily order orchestration vendor management issue recovery and performance tracking
Key Responsibilities
1. Order Flow & SLA Management
- Monitor end-to-end order progress from placement to delivery (forward & reverse flows).
- Ensure daily SLA compliance through proactive tracking and issue resolution.
- Troubleshoot delays split deliveries and short parcels in real time.
- Manage dispatch queue and resolve fulfillment disruptions promptly.
2. Vendor Performance Management
- Coordinate with last-mile and fulfillment vendors to ensure timely processing and SLA adherence.
- Track vendor performance and support improvement initiatives for service quality coverage and cost efficiency.
- Lead troubleshooting discussions during vendor performance reviews.
3. Recovery & Escalation Handling
- Act as the first responder for daily operational escalations from Sales Warehouse and Delivery teams.
- Run root-cause investigations and execute recovery playbooks for missed SLAs.
- Ensure timely closure of incidents and collaborate with teams to prevent recurrence.
4. Reporting & Visibility
- Prepare daily dashboards and reports on key operational metrics including order status SLA performance partial/short deliveries and vendor scorecards.
- Highlight operational gaps and support data-driven decision-making.
5. Process Improvement & Standards
- Document SOPs and best practices for fulfillment freight and vendor coordination.
- Execute initiatives to reduce order defects improve customer experience and enhance operational efficiency.
Requirements
- Minimum 3 years in supply chain logistics or operations with exposure to service operations.
- At least Diploma in Logistics Supply Chain Operations Business or related field preferred.
- Experience reporting operational performance.
- Minimum 2 years of supervisory or team-leading responsibilities.
Required Experience:
Senior IC
Key Skills
About Company
Ninja Van is Southeast Asia’s leading logistics provider, with the highest service coverage over 6 countries in the region. Experience the joy of hassle-free deliveries by shipping with Ninja Van today.
