Executive Customer Service – E-mail

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Summary:

To ensure that all emails are replied within 24 hours.
To ensure all assigned tasks are replied within the stipulated timeframe.
To ensure all cases are escalated correctly by following the escalation process.
To ensure all emails and cases are logged and replied through CRM.
Make sure that all emails are carefully read and investigated before replying so that we can ensure all replies are accurate and relevant.
To make sure that STARS statuses are updated correctly.
Highlight all urgent cases to the Line Manager for further assistance.
To seek Line manager assistance whenever is needed.
Able to meet the daily target that is set by management.
Highlight any downtime or technical issue to the Line manager for further escalation.
To answer calls whenever required in the event there is a high volume of calls.
Undertake any other ad-hoc tasks assigned by the Line Manager or any other superior from Operations as and when required.
When an operational situation arises management will require assistance to stay back and complete all assigned duties.

Requirement:

Education:

Minimum Diploma Holder

Skills:

Basic Computer knowledge: MS Office (Word Power Point & Excel)

Languages:

High proficient in spoken and written English & Bahasa Malaysia

The Package:

Salary up to RM2500

PRA for confirmed staff quarterly

Medical Insurance

Job Summary:To ensure that all emails are replied within 24 hours.To ensure all assigned tasks are replied within the stipulated timeframe.To ensure all cases are escalated correctly by following the escalation process.To ensure all emails and cases are logged and replied through CRM.Make sure that ...