Engagement Manager

Johannesburg - South Africa

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

We are looking for an Engagement Manager to assist in leading our Microsoft Dynamics team within Decision Inc.. Good communication managerial and leadership skills are a must and great technical ability is advantageous. There will be exposure to a wide range of industries so the ability to quickly understand new business environments is essential.

Who Are We

Decision Inc. is a leader in enabling its clients to make better decisions faster. The Companys foundation is built in technology; however what makes us unique is our understanding of effective decision making.
We represent the following leading global technology brands and are experts in the implementation support and execution of these technologies: Microsoft Dynamics 365 ERP Dynamics 365 Business Central and Dynamics 365 Customer Engagement.

What Will You Do

Team

The Development/Career Plan for individual junior team members
Measuring of individual KPIs against scorecard for junior team members
Ensuring the necessary skills and certifications of your team stay relevant with new skills and certifications.
Monitoring and maintaining staff loyalty & employee satisfaction for your team members

Clients

Performing account management activities within your client base
Actively engaging with your clients on new project work
Identifying and driving on-sell/up-sell within your clients
Preparing and managing action plans for your clients
Identifying and assisting with new leads and opportunities
Performing project scoping activities (new and existing clients)
Preparing realistic timelines & costing for new projects
Write proposals and respond to RFPs

Delivery

Full accountability for all projects within your clients
Ensuring project quality
Project profitability in line with scorecard
Address client issues.
Maintain team utilization in line with organizations needs
Achieve high degree of client satisfaction in line with NPS

Who Do You Need To Be

Relevant Degree
Minimum 8 Years experience in a consulting environment
Minimum 5 Yeas in a leadership role demonstrating the ability to manage teams drive initiatives and deliver results effectively
Knowledge of Microsoft Business Application tools (MS Dynamics or related ERP)
Strong problem solving skills and good communication skills both written and verbal
Ability to explain technical concepts to business people in a language they understand and business requirements to technical people
Ability to successfully manage and strong relationships with a team and clients
Effective planning and organizational skills
Passionate and ambitious to deliver on the companys strategic plan