Central Reservations Manager
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Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
The Central Reservations Manager is responsible for overseeing and optimizing the reservations function for Minor Hotels properties across the African region. The role ensures efficient management of all reservation channels maximizes revenue opportunities and delivers exceptional guest service through effective leadership of the central reservations team.
The position works closely with Revenue Management Sales Distribution and property-level teams to ensure accurate inventory management strong conversion rates and seamless guest booking experiences across all channels.
Key Responsibilities
Reservations Operations
- Lead and manage the Central Reservations Team servicing multiple hotels within the African region.
- Ensure all reservation requests (email phone OTA website GDS) are handled accurately efficiently and in line with brand standards.
- Maintain high standards of service quality and response times.
- Monitor daily arrivals booking accuracy and guest requests to ensure all reservations are honored.
Revenue & Distribution
- Collaborate with Regional Revenue Management to optimize room inventory rate codes and booking conditions.
- Support revenue strategies by driving upselling cross-selling and conversion optimization.
- Manage and monitor inventory across all distribution channels including:
- Brand website / IBE
- GDS
- OTA partners
- Tour operators
- Corporate contracts.
Team Leadership
- Recruit train coach and develop the Central Reservations team.
- Monitor team performance through KPIs such as:
- Conversion rate
- Response time
- Upsell revenue
- Booking accuracy
- Foster a culture of service excellence accountability and collaboration.
Systems & Reporting
- Manage reservations systems and tools including:
- PMS (e.g. Opera Protel or similar)
- CRS
- Channel Manager
- Ensure accurate maintenance of:
- Rate codes
- Packages
- Allotments
- Group blocks.
- Prepare regular reports including:
- Booking trends
- Market segmentation
- Forecasting support
- Channel performance.
Stakeholder Collaboration
- Work closely with:
- Regional Sales teams for group bookings
- Front Office and Revenue teams
- Ensure alignment of reservation procedures across all hotels.
Key Performance Indicators
- Reservation conversion rate
- Upsell and cross-sell revenue
- Response time to enquiries
- Booking accuracy
- Channel performance
- Guest satisfaction scores relating to booking experience
Qualifications :
- Degree or diploma in Hospitality Management Business Administration or related field.
- Minimum 5 years experience in hotel reservations
- Experience in multi-property or cluster reservations operations preferred.
- Strong knowledge of:
- PMS and CRS systems
- Hotel distribution channels
- Revenue management principles.
Key Competencies
- Leadership and team development
- Revenue awareness and commercial acumen
- Attention to detail and operational excellence
- Strong communication and stakeholder management
- Analytical and reporting skills
- Ability to manage high-volume reservation environments
Additional Information :
What We Offer
Opportunity to work across a diverse and growing multi-property portfolio
Exposure to regional and international best-practice revenue strategies
Competitive remuneration and benefits
A collaborative high-performance culture focused on ownership and accountability
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
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