Employee Experience Manager

Management Level

Job Description & Summary

Enhancing your leadership style you motivate develop and inspire others to deliver quality. You are responsible for coaching leveraging team members unique strengths and managing performance to deliver on client expectations. With your growing knowledge of how business works you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.

• Take ownership of projects ensuring their successful planning budgeting execution and completion.

• Partner with team leadership to ensure collective ownership of quality timelines and deliverables.

• Develop skills outside your comfort zone and encourage others to do the same.

• Effectively mentor others.

• Use the review of work as an opportunity to deepen the expertise of team members.

• Address conflicts or issues engaging in difficult conversations with clients team members and other stakeholders escalating where appropriate.

• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.

A career in Africa Technology within PwC Africa offers the opportunity to operate at the heart of a unified region-wide technology function by shaping culture enabling people and strengthening leadership across Africa. This role supports the Africa Chief Information & Digital Officer (CIDO) and Africa Technology Senior Leadership by providing insight into our people ecosystem enabling effective people decisions and driving a clear and consistent One Africa Technology narrative.

In joining Africa Technology you will play a pivotal role in helping our people understand who we are how we work together and how each pillar fits into a single Africa Technology ecosystem. You will help leaders create clarity for their teams build trust across domains and ensure our culture ways of working and people practices support a future-fit technology organisation.

Our team operates as a single connected ecosystem spanning Technology & Support Digital & Change Data & AI Products & Engineering Enterprise Architecture & Tech Risk and the Office of the CIO. This role helps make that ecosystem tangible for our people. Through storytelling structure governance and consistent leadership behaviours all while ensuring compliance capability building and ethical standards are embedded into how we operate every day.

Job Description:

To remain fit for the future in a constantly changing world PwC Africa Technology requires people-centred values-driven leaders who can connect strategy to culture and intent to behaviour. This role aligns to the PwC Professional framework and is central to enabling Africa Technology leadership to lead their people effectively consistently and responsibly across the region.

As a Manager you will operate as a trusted advisor to Africa Technology leadership supporting Senior Leadership in shaping the people narrative strengthening leadership capability and ensuring our workforce is understood developed and governed appropriately. Responsibilities include but are not limited to:

• Building deep understanding of the Africa Technology workforce including roles skillsets capacity development needs and succession risks.

• Supporting leaders to make informed people decisions aligned to strategy culture and long-term sustainability.

• Enabling a clear collaborative and inclusive culture that reinforces One Africa Technology and reduces silos.

• Acting as a champion for change future-fit ways of working and continuous improvement.

• Removing obstacles that prevent effective collaboration and delivery across Africa Technology.

• Coaching and supporting leaders and managers enabling ownership accountability and continuous development.

• Translating complex organisational messages into clear human-centred communications that resonate with staff.

• Embedding accountability for learning ethics compliance and governance across Africa Technology.

Roles and Responsibilities:

People Strategy Culture & One Africa Enablement

• Partner with Africa Technology Senior Leadership to shape and drive the One Africa Technology people and culture narrative ensuring consistency across pillars and geographies.

• Help staff understand the Africa Technology ecosystem operating model and how different domains work together to deliver value.

• Translate Africa Technology strategy into meaningful people priorities behaviours and leadership expectations.

• Design and support culture-building initiatives that reinforce collaboration trust accountability and inclusion.

• Support talent attraction onboarding succession planning and leadership development initiatives in partnership with People & Finance teams.

• Champion continuous learning digital upskilling and capability building aligned to Africa Technology and Digital Upskilling programmes.

• Workforce Insight Capability & Development

• Maintain a holistic view of the Africa Technology workforce including headcount skills critical roles development needs and succession planning.

• Provide leaders with insight and analysis to support workforce planning role clarity capability uplift and talent decisions.

• Support leadership growth by enabling managers to coach develop and performance-manage their people effectively.

• Champion learning digital upskilling and career pathways aligned to Africa

• Technologys future skills agenda.

Leadership Enablement & Change Leadership

• Act as a trusted sounding board to Africa Technology leaders supporting them through change growth and organisational complexity.

• Enable leaders to role-model desired behaviours and lead with empathy clarity and consistency.

• Support the adoption of new ways of working organisational changes and regional or global initiatives with a strong people lens.

Governance Compliance & Ways of Working

• Ensure Africa Technology meets firm requirements relating to learning & development mandatory training timesheets ethics independence and compliance.

• Monitor and support adherence to governance frameworks policies and operational standards across Africa Technology.

• Work with People Risk and Finance teams to identify gaps risks and improvement opportunities related to people governance.

• Reinforce a culture of ownership accountability and ethical behaviour across all levels of Africa Technology.

• Stakeholder Engagement & Communication

• Act as a key connector between Africa Technology Senior Leadership leadership teams and the broader workforce.

• Prepare people-focused leadership updates communications and narratives that support transparency and engagement.

• Design and facilitate leadership forums town halls and engagement sessions that strengthen connection and alignment.

Where This Role Adds the Most Value:

This role is critical in helping Africa Technology:

• Build a shared identity and culture that brings Africa Technology ethos to life.

• Enable leaders to understand grow and support their people more effectively.

• Ensure governance compliance and learning obligations are met without losing sight of purpose and engagement.

• Create a future-fit technology organisation where people feel connected developed and empowered to perform.

Required skills and Experience:

• 5 years or similar experience

• Diploma (NQF 7) or Degree in relevant field

• Strong analytical and problem-solving abilities.

• Exceptional communication presentation and interpersonal skills.

• Ability to manage multiple priorities in a fast-paced environment.

• High emotional intelligence discretion and professionalism.

• Proven ability to influence and collaborate across all levels.

This role is ideally suited to a leader who is passionate about people culture and change. They thrive on enabling leaders and teams to succeed within a complex regional technology ecosystem.

Travel Requirements

Available for Work Visa Sponsorship

Job Posting End Date