Technical Service Manager Coatings
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Job Location:
Monthly Salary:
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Synthomer is a leading supplier of high-performance highly specialised polymers and ingredients that play vital roles in key sectors such as coatings construction adhesives and health and protection growing markets that serve billions of end users worldwide. Headquartered in London UK and publicly listed there since 1971 we employ c.3900 employees across our 5 innovation centres of excellence and more than 29 manufacturing sites across Europe North America and Asia. Around 20% of our sales volumes are from new and patent protected products.
At our innovation centres of excellence in the UK Germany China Malaysia and Ohio USA we collaborate closely with our customers to develop new products and enhance existing ones tailored to their needs with an increasing range of sustainability benefits. Since 2021 we have been proud holders of the London Stock Exchange Green Economy Mark which recognises green technology businesses making a significant contribution to a more sustainable low-carbon economy.
Main Accountabilities:
1. Provide direct technical support to customers and handle customer enquiries for the Industry Segment product line covering aspects such as product specification design issues and complaints.
2. Participate and influence new product development decisions for the Industry Segment liaising with internal technical teams and providing expert advice on future applications. Keep abreast of market developments and competitive products through internal and external sources relating to how products perform can be applied or tested and assess how this can be used to add value to the business.
3. Serve as technical and applications expert providing greater understanding of the Industry Segment products via in depth training within the company and to Distributors.
4. Develop guidelines and formulations for target segments and applications and give customers appropriate guidance for the use of our Product Range.
5. Maintain contact with existing and prospective customers either independently or together with the sales team using all communication channels. Support the current business understand customer needs identity and progress opportunities to expand the use of the entire product range.
6. Ensure with cooperation between Quality Sales Application Laboratories and Operations that customer complaints are handled effectively and to the satisfaction of the customer and ensure effective communication of the outcome.
7. Ensure SHE compliance in line with relevant internal SHE regulations and all other legal and corporate standards.
Global Benefits Overview
Competitive market-aligned compensation
Discretionary global bonus scheme
Discretionary Long-Term Incentive Plan (LTIP) for senior positions
Company car or car allowance varies by region and role
Healthcare tailored to regional locations
Parental leave and family support maternity paternity adoption (aligned with regional policies)
Working options flexibility where it matters based on role and business needs
Learning & development opportunities training online platforms buddy/mentorship programs Internal Synthomer University with L&D offers
Wellbeing support employee assistance program (EAP) mental health resources wellbeing initiatives
Retirement / pension contributions plans vary by country
Culture of Inclusion where everyone can thrive
Performance culture global reward & recognition programmes
Required Experience:
Manager
Key Skills
About Company
Our specialised, emissions-reducing formulations help customers make thousands of products that bind the modern world together.
