Rooms Division Manager

We are seeking an exceptional Rooms Division Manager to lead and elevate all roomrelated operations at our luxury resort. This role ensures flawless guest experiences adherence to LQA standards and worldclass operational excellence across Front Office Housekeeping Guest Relations and related departments.

• Champion outstanding guest relations ensuring all enquiries requests and concerns are handled with exemplary professionalism.
• Guarantee personalized VIP and longstay guest experiences including personal welcomes and seamless checkins.
• Maintain a highly visible presence during peak service hours ensuring service delivery aligns with LQA benchmarks brand standards and luxury positioning.
• Conduct regular room and public area inspections ensuring adherence to cleanliness maintenance and brand standards.
• Keep current with promotions operational communications and market trends to anticipate guest expectations and elevate service quality.
• Foster proactive guest engagement to strengthen public relations and enhance overall satisfaction.
• Ensure all Rooms Division services operate with efficiency courtesy and consistency strictly aligned with the Operation Manual Brand Standards and LQA standards
• Serve as the Rooms Division representative on the Executive Committee contributing to strategic planning and crossdepartmental coordination.
• Continuously assess and refine operational procedures to drive worldclass standards and exceptional guest experiences.
• Collaborate closely with Sales F&B and other departments to manage groups VIPs and FIT arrivals seamlessly.
• Work with the Sales Manager on demand management booking optimisation and conflict resolution.
• Provide detailed room sales reports forecasts performance insights and recommendations for revenue improvement.
• Strengthen relationships with travel agencies business partners and key stakeholders to drive business opportunities.
• Conduct thorough inspections of guest areas to ensure impeccable resort presentation.
• Lead regular divisional meetings to ensure alignment coordination and operational excellence.
• Maximise room sales and revenue through strategic inventory and availability management.
• Drive a salesoriented culture within Front Office teams ensuring all colleagues understand revenue opportunities.
• Communicate transparently with senior leadership on risks opportunities and departmental performance.
• Oversee the development and regular updating of the Departmental Operations Manual ensuring all policies and procedures remain current and effective.
• Lead the preparation of the annual Rooms Business Plan aligning divisional objectives with hotel strategy and employee needs.
• Work closely with the Hotel Manager to prepare manage and optimise the Rooms Division budget ensuring financial targets are met without compromising quality.

Qualifications :

• Bachelors degree in Hospitality Hotel Management or a related field from a reputable institution.
• Minimum 10 years experience in the luxury hospitality sector with at least 5 years in senior Rooms Division leadership.
• Proven success managing rooms operations within a luxury hotel or resort environment.
• Strong leadership and peopledevelopment skills with the ability to inspire highperforming teams.
• Solid financial acumen including budgeting forecasting and revenue management expertise.
• Excellent communication and interpersonal skills with the ability to engage guests teams and stakeholders professionally.
• Proficiency with hotel management systems (PMS RMS POS CRM).
• Strong analytical and problemsolving abilities; able to make sound decisions in fastpaced environments.
• Demonstrated ability to implement brand standards and uphold operational excellence in line with LQA criteria.
• Fluency in English; additional languages are an advantage.
• Flexibility to work varied shifts including weekends and holidays.

Additional Information :

• Naturally warm empathetic and committed to creating memorable guest experiences in line with luxury standards.
• Able to anticipate operational needs plan ahead and make datadriven decisions that enhance performance
• Understands the balance between luxury service delivery and financial performance.
• Remains calm under pressure effectively manages peak periods and resolves challenges with grace.

Remote Work :

No

Employment Type :

Full-time