Solutions Engineering Manager- APAC
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About Glean:
Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industrys most advanced enterprise search has evolved into a full-scale Work AI ecosystem powering intelligent Search an AI Assistant and scalable AI agents on one secure open platform. With over 100 enterprise SaaS connectors flexible LLM choice and robust APIs Glean gives organizations the infrastructure to govern scale and customize AI across their entire business - without vendor lock-in or costly implementation cycles.
At its core Glean is redefining how enterprises find use and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people content and activity delivering deeply personalized context-aware responses for every employee. This foundation powers Gleans agentic capabilities - AI agents that automate real work across teams by accessing the industrys broadest range of data: enterprise and world structured and unstructured historical and real-time. The result: measurable business impact through faster onboarding hours of productivity gained each week and smarter safer decisions at every level.
Recognized by Fast Company as one of the Worlds Most Innovative Companies (Top 10 2025) by CNBCs Disruptor 50 Bloombergs AI Startups to Watch (2026) Forbes AI 50 and Gartners Tech Innovators in Agentic AI Glean continues to accelerate its global impact. With customers across 50 industries and 1000 employees in more than 25 countries were helping the worlds largest organizations make every employee AI-fluent and turning the superintelligent enterprise from concept into reality.
If youre excited to shape how the world works youll help build systems used daily across Microsoft Teams Zoom ServiceNow Zendesk GitHub and many more - deeply embedded where people get things done. Youll ship agentic capabilities on an open extensible stack with the craft and care required for enterprise trust as we bring Work AI to every employee in every company.
- Develop and lead a high-performing team of solutions engineers providing mentorship guidance coaching and ongoing support.
- Establish and maintain your role as a territory / segments primary technical advisor; think of yourself as the CTO of every customer relationship.
- Work with your team of SEs as well as prospects and customers to connect to new data sources including custom integrations.
- Leverage top sales methodologies and frameworks like Command of the Message and MEDDPICC to lead technical discovery and improve scoping deal inspection and technical and business value delivery.
- Identify opportunities for expansion of Glean within customer install bases.
- Collaborate cross-functionally (including sales and services) to ensure priorities and expectations between Glean and the customer are aligned and executed.
- Help troubleshoot prioritize and escalate issues for assigned customers ensuring customer satisfaction and retention.
- Partner cross-functionally with Product Management Engineering and Customer Support to drive customer satisfaction and be the voice of the field to prioritize product enhancements.
- Be an active member of the Glean customer technical community helping to drive industry recognition and best practices.
- Pre or post-sales solution consultant experience in a rapidly growing software company.
- Proven experience in people leadership talent development and performance management.
- 5-7 years of SE experience: Managers typically have a proven track record of success in sales engineering with experience working on complex deals and collaborating with cross-functional teams.
- API and integration experience in a hybrid or SaaS environment.
- Deep understanding of cloud architecture security and networking including cloud and on-premise.
- Deep understanding of integration architecture including API expertise
- Hands-on experience with cloud technologies particularly Google Cloud Platform (GCP) Amazon Web Services (AWS) or Microsoft Azure.
- Cloud security information security and audit experience to represent technical and audit frameworks with customer stakeholders and executives.
- Strong Technical Background: SEM must have a strong understanding of the companys products and services as well as the technical skills to provide guidance and coaching to SEs and customers.
- Project Management Skills: Managers must be able to balance multiple priorities and projects simultaneously prioritize tasks and allocate resources effectively.
- Presentation and Communication skills: SEMs must be able to communicate technical information to non-technical stakeholders both internally and externally.
- Interpersonal Skills:
- Excellent active listening communication and professional presentation skills.
- High emotional intelligence.
- Project planning and execution capabilities.
- Proactive and self-motivated.
- Highly organized and detail-oriented.
- Startup DNA Do Whatever It Takes (DWIT)
- Data-driven mindset for assessing success and identifying opportunities for improvement.
Location:
- This role is hybrid (4 days a week in our Bangalore office)
Compensation & Benefits:
Compensation offered will be determined by factors such as location level job-related knowledge skills and experience. Certain roles may be eligible for variable compensation equity and benefits.
Required Experience:
Manager
Key Skills
About Company
Glean was created to deliver healthy and fresh foods - made directly from fruits and vegetables - into your hands! Sweet Potato Flour & Pumpkin Flour now available. Our team is made up of a handful of passionate people who have worked in food and agriculture most of their careers - ... View more
