TICKETING OFFICER
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities:
Handle flight reservations ticket issuance revalidation re-issuance and cancellations using GDS.
Provide customers with accurate fare quotations schedules and travel options.
Manage and confirm bookings for flights hotels and other travel services.
Process refunds voids and itinerary changes in compliance with airline policies.
Advise clients on travel regulations visa requirements baggage policies and insurance.
Maintain accurate records of all transactions payments and customer details.
Coordinate with airlines and other travel service providers to resolve customer issues.
Ensure timely follow-up with clients regarding bookings and special requests.
Monitor ticketing deadlines to avoid auto-cancellations or fare discrepancies.
Deliver excellent customer service to enhance client satisfaction and loyalty.
Requirements
Qualifications and Experience:
Minimum of OND/HND/Bachelors degree in Tourism Hospitality Business Administration or a related field.
At least 23 years of experience in ticketing and reservations within a travel agency or airline.
Proficiency in at least two Global Distribution Systems (GDS) Amadeus is mandatory.
Strong knowledge of airline fare rules ticketing procedures and travel documentation.
Excellent communication and interpersonal skills.
Ability to multitask work under pressure and meet deadlines.
Attention to detail and high level of accuracy in data entry.
Key Competencies:
Customer Service Orientation
Problem Solving and Decision Making
Time Management and Organization
Communication and Negotiation Skills
Technical Proficiency in GDS and MS Office
Required Skills:
Minimum of 3 years cognate experience Excellent communication skills with ability to explain technical -depth knowledge of statistical methods and data analysis. Advanced use of the GDS. Ability to keep abreast of industry trends and develop dynamic pricing tools. Advanced ability to present pricing analysis reports to relevant stakeholders. Strong conceptual and analytical skills - demonstrating outside-the-box problem solving skills Analytical Thinking Creativity & Innovation
Required Education:
HND/DEGREE
