VP Payments Technology Support
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Title VP - Payments Technology Support
Years of Experience 6 to 9 Years
Qualification Any Graduate B.E. / / MBA (preferred for BFSI-functional track)
Language Competency Japanese Language skills would be an added advantage but not mandatory
Job Location Chennai
Outline
We are seeking experienced VP-level professionals to provide senior L3 / lead support for
pan-Asia payments technology operations in the banking domain. This role combines deep
hands-on support capability with ownership of critical incident management service
governance stakeholder coordination platform stability and continuous improvement
across domestic and cross-border payment landscapes. The candidate will act as the
senior escalation point for complex issues across payment applications AML/screening
controls interfaces and regulatory-driven workflows.
Responsibilities
• Act as the senior support lead / L3 escalation point for payment systems supporting
domestic and cross-border payments across APAC markets.
• Own resolution of complex production incidents involving payment engines
interfaces message transformation AML/sanctions screening reconciliation breaks
and operational exceptions.
• Provide subject-matter expertise on payment processing flows for rails such as IMPS
UPI NEFT RTGS PayNow PromptPay NPP/PayID and FPS.
• Drive root-cause analysis defect pattern identification permanent fix
recommendations and service improvement actions for recurring payment incidents.
• Lead support governance including incident reviews problem management
knowledge management release readiness and operational risk tracking.
• Work closely with engineering product business operations compliance and
infrastructure teams to manage priority issues and platform enhancements.
• Support platforms such as Oracle Banking Payments (OBP) Oracle FLEXCUBE
Finastra Fusion Payments TCS BaNCS or Temenos Transact including
configuration / functional troubleshooting and production stabilization.
• Provide advanced expertise in SWIFT MT/MX ISO 20022 messages payment
statuses exceptions reconciliation outcomes and downstream integration
touchpoints.
• Guide AML / sanctions / screening support activities and help tune controls or
investigate high-risk / false-positive scenarios in partnership with relevant teams.
• Mentor junior analysts / AVPs define support playbooks improve knowledge assets
and strengthen shift readiness and service consistency.
• Participate in client governance calls service reviews audit / compliance discussions
and change / release approval checkpoints as needed.
• Support transition cutover hyper care and regional expansion initiatives for
payments technology programs.
Mandatory Requirements
• 6-9 years of experience in banking / payments technology support production
support or techno-functional leadership roles.
• Strong hands-on experience in one or more core banking / payments platforms such
as OBP Oracle FLEXCUBE Finastra Fusion Payments TCS BaNCS or Temenos
Transact.
• Deep understanding of domestic and cross-border payment lifecycle investigations
returns reversals repair queues reconciliation and exception management.
• Strong knowledge of SWIFT and ISO 20022 / MT messages including ability to
analyze message-level defects and transaction status flows.
• Experience supporting or coordinating AML / sanctions / payment screening controls
in a banking environment.
• Demonstrated experience in major incident management problem management
service governance and stakeholder escalation handling.
• Ability to perform advanced troubleshooting using logs transaction traces data
analysis and functional / configuration review.
• Experience leading production releases stabilization post-implementation support
and operational readiness activities.
• Experience working in Agile / SAFe or comparable delivery models for banking
technology programs.
• Working level understanding of the regulatory payments landscape in at least one
APAC jurisdiction with ability to interpret operational impact.
Preferred Qualifications
• Exposure to multiple APAC payment schemes and regional payment operations
across India Singapore Thailand Hong Kong and Australia.
• Experience managing support teams vendor coordination or offshore / onshore
delivery for critical banking applications.
• Knowledge of APIs middleware batch orchestration reconciliation tooling and
monitoring frameworks used in payment ecosystems.
• Exposure to audit / compliance controls operational risk reviews and service
reporting for regulated financial institutions.
• Ability to engage with client stakeholders on service health issue prioritization
roadmap inputs and continuous improvement opportunities.
