Technology Support II IBMi SRE Infrastructure Support

Join a dynamic team shaping the tech backbone of our operations where your expertise fuels seamless system functionality and innovation.

As a Technology Support II team member in the Infrastructure Platforms team you will operate and improve IBM i environments that support critical business services. You will partner closely with application infrastructure and operations stakeholders to deliver secure reliable and high-performing platform services. You will also help evolve day-to-day operations through automation standardization and continual service improvement.

Job responsibilities

• Administer IBM i (also known as AS400) systems including initial program load (IPL) operations system configuration and day-to-day platform health management.
• Schedule and manage production workloads and batch processing ensuring dependable job execution and clear operational runbooks for recurring activities.
• Monitor and optimize system performance capacity and stability through proactive analysis tuning and incident prevention practices aligned to site reliability engineering principles.
• Execute backup recovery and retention processes using IBM Backup Recovery and Media Services (BRMS) and validate recovery readiness through regular restore testing.
• Maintain platform security controls including user access administration auditing support and secure configuration management in alignment with enterprise standards.
• Implement and support replication and high availability capabilities including ongoing validation troubleshooting and controlled failover readiness where applicable.
• Troubleshoot complex incidents and change outcomes coordinate with vendors and internal teams (including IBM support through Problem Management Records (PMR)) and document standard operating procedures (SOPs) and technical guidance for repeatable operations.

Required qualifications capabilities and skills

• 2 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services

• Demonstrates strong years of IBM i systems administration experience including IPL operations scheduling performance management backup and recovery security administration replication and platform troubleshooting.

• Hands-on experience with IBM Backup Recovery and Media Services (BRMS) and recovery validation practices.
• Working knowledge of IBM i administration tooling including System i Navigator and Hardware Management Console (HMC).
• Experience configuring and supporting IBM i connectivity tools including IBM i Client Access configuration.
• Demonstrated operational discipline using ticketing systems and change management processes including working with IBM support via PMR and maintaining clear SOP documentation.
• Foundational exposure to HP NonStop concepts with a modern engineering mindset including Python and Ansible automation software engineering fundamentals toil elimination and curiosity about AI-assisted approaches to operations.

Preferred qualifications capabilities and skills

• Experience with broader reliability engineering practices such as measurable service health objectives error budgeting concepts and sustained incident reduction.