L2 Support Engineer
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Deep-dive analysis of TechLive platform devices ScanLink workflows WatchRTC telemetry and NinjaOne diagnostics.
Troubleshoot workflow imaging and device-level issues beyond L1 scope.
Validate network/firewall prerequisites connectivity and data flows.
Perform diagnostics: log analysis workflow validation error tracebacks.
Escalate to L4 for software defects CI/CD issues cloud outages and security incidents.
Author/update SOPs KB articles and runbooks.
Participate in RCA reviews and problem management.
Required Skills:
Strong problem-solving and deep troubleshooting ability.
Understanding of radiology workflows (PACS DICOM preferred).
Hands-on expertise with RMM tools (NinjaOne) and observability tools (Datadog/Splunk).
Knowledge of cloud concepts (AWS/GCP basics).
Strong escalation judgment and communication skills.
Qualifications :
36 years in L2 support NOC/SRE platform support or medical device support.
Experience troubleshooting workflows logs device performance and network issues.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Full-time
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
