ServiceNow FSM
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Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: ServiceNow FSM Techno Functional Consultant
Experience: 9 Years
Location: Pan India/ Onsite
Notice: Immediate Joiners Serving Notice
Roles & Responsibilities:
- Translate business requirements related to field service operations (work orders dispatching scheduling asset management mobile workforce) needs into ServiceNow FSM functional designs and configurations
- Conduct workshops process mapping and solution walkthroughs
- Act as a trusted advisor on ServiceNow FSM capabilities and best practices
- Collaborate with technical consultants/developers for integrations and customdevelopment
- Create functional documentation: solution design configuration workbooks and user
- guides
Skills:
- Strong hands-on experience with ServiceNow Field Service Management
- Strong knowledge on below ServiceNow FSM modules including -
- Work Orders & Tasks
- Dispatch Console
- Scheduling & Assignment
- Mobile Agent / Field Service Mobile App
- Asset Location and Inventory Management
- Define workflows business rules UI policies and form layouts
- Configure SLAs notifications and reporting dashboards
- Strong understanding of FSM data model workflows and dispatching concepts
Experience Level:
- 9 years of ServiceNow experience with 3 years in ServiceNow FSM Knowledge of Enterprise IT operations processes and procedures
- ServiceNow CIS certified with ServiceNow FSM certification
- Experience working in Agile/Scrum environments
- Preferred - Prior experience in Field Service transformation projects
Required Skills:
ServiceNowFSMField Service Managementworkflowsbusiness rulesUI policiesForm Layout
