Senior System Engineer ServiceNow

As our Senior System Engineer - ServiceNow you be part of our Solution Centre of Excellence team where we strongly believe that working hard and having fun are two compatible elements. 

We are looking for a proactive and experienced Senior System Engineer - ServiceNow to join our team and play a key role in evolving our ServiceNow instance.  You will act as a trusted advisor to stakeholders responsible for designing implementing and maintaining our ServiceNow platform ensuring it meets the needs of the organization and enhances our IT service management processes.

Key Responsibilities:

• Lead the design development and customization of ServiceNow applications and workflows to align with business objectives.
• Maintain and support ServiceNow applications CSM module ITSM module workflows flows Integrations LDAP servers ServiceNow MID servers.
• Maintaining the stability and usability of the system through configuration development and administration including upgrades patching and integrations
• Assist and coordinate ServiceNow release management and UAT process on regular basis
• Implement best practices for ServiceNow administration including security and user management.
• Monitor system performance troubleshoot issues and perform regular maintenance and upgrades.
• Develop and maintain documentation for system configurations processes and procedures.
• Provide technical support and training to end-users and IT staff.
• Stay updated on ServiceNow releases and industry trends to recommend improvements and optimizations.
• Participate in project planning and management to ensure timely delivery of solutions.
• Work with stakeholders to ensure that ServiceNow aligns with business objectives and service delivery standards.
• Conduct training sessions for users and IT staff to maximize platform utilization and efficiency.
• Mentor and support junior engineers and administrators providing guidance on best practices and development techniques.

Qualifications :

Requirements

• 5 years of experience working with ServiceNow CSM and ITSM.
• Strong understanding of customer service workflows and ServiceNow capabilities.
• Awareness of ServiceNow ITOM and its integration points.
• Proven ability to manage multiple tasks and stakeholders in a fast-paced environment.
• Excellent interpersonal communication and documentation skills.
• Strong team player with experience working in global delivery models.

Qualifications: 
    ServiceNow Certified System Administrator (CSA)
    IT Service Management (CIS-ITSM) Implementer
    Customer Service Management (CIS-CSM) implementer
    ITIL Foundation certification.
    Experience with Agile methodologies (Scrum Kanban).
    Degree in Computer Science Information Systems or equivalent experience.
    Proven experience working with enterprise-scale applications.
 

Additional Information :

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.

Remote Work :

No

Employment Type :

Full-time