Senior System Engineer ITOM ServiceNow

As our Senior System Engineer ITOM - ServiceNow you be part of our Solution Centre of Excellence team where we strongly believe that working hard and having fun are two compatible elements.  

We are looking for a proactive and experienced Senior System Engineer ITOM ServiceNow to join our team and play a key role in evolving our ServiceNow instance.  You will act as a trusted advisor to stakeholders responsible for designing implementing and maintaining our ServiceNow platform ensuring it meets the needs of the organization and enhances our IT service management processes.
Key Responsibilities:

Discovery & Configuration Management 
    Implement configure and maintain ServiceNow Discovery to automatically identify and populate

Configuration Items (CIs) across on-premises and cloud environments. 
    Develop and customise discovery patterns probes and sensors to support infrastructure-specific discovery requirements. 
    Troubleshoot and resolve complex discovery failures pattern conflicts and credential issues. 
 
Governance & Lifecycle Management 
    Design and maintain a well-structured CMDB aligned to the Common Service Data Model (CSDM) framework. 
    Ensure CI data integrity compliance with governance policies and data quality standards across all CI classes. 
    Conduct regular CMDB health checks audits and remediation activities. 
    Collaborate with stakeholders to translate business service structures into accurate CSDM-aligned configurations. 
 
Service Mapping 
    Configure and manage Service Mapping to establish end-to-end application and infrastructure service maps. 
    Align service maps with business services defined in the CMDB to support impact analysis and dependency tracking. 
 
Event Management 
    Configure event rules alert rules and correlation logic to reduce noise and surface actionable alerts. 
    Integrate ServiceNow Event Management with third-party monitoring platforms 
    Build and manage sub-flows and assignment rules for automated alert handling and escalation. 

General Responsibilities
    Maintaining the stability and usability of the system through configuration development and administration including upgrades patching and integrations 
    Assist and coordinate ServiceNow release management and UAT process on regular basis 
    Implement best practices for ServiceNow administration including security and user management. 
    Monitor system performance troubleshoot issues and perform regular maintenance and upgrades. 
    Develop and maintain documentation for system configurations processes and procedures. 
    Stay updated on ServiceNow releases and industry trends to recommend improvements and optimizations. 
    Participate in project planning and management to ensure timely delivery of solutions. 
    Mentor and support junior engineers and administrators providing guidance on best practices and development techniques.

Qualifications :

Requirements

    5 years of experience working with ServiceNow ITOM Discovery and Service Mapping
    Strong understanding of customer service workflows and ServiceNow capabilities.
    Awareness of ServiceNow ITOM and its integration points.
    Proven ability to manage multiple tasks and stakeholders in a fast-paced environment.
    Excellent interpersonal communication and documentation skills.
    Strong team player with experience working in global delivery models.

Qualifications 

    ServiceNow Certified System Administrator (CSA)
    ServiceNow Event Management (CIS-EM) Implementer 
    ServiceNow Service Mapping (CIS-SM) Implementer 
    ServiceNow Discovery (CIS-DISCO) Implementer 
    IT Service Management (CIS-ITSM) Implementer
    Customer Service Management (CIS-CSM) implementer
    ITIL Foundation certification.
    Experience with Agile methodologies (Scrum Kanban).
    Degree in Computer Science Information Systems or equivalent experience.
    Proven experience working with enterprise-scale applications.

Additional Information :

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.

Remote Work :

No

Employment Type :

Full-time