Business Analyst ServiceNow

Location: IN - Bangalore IN - Bangalore 24/7 Job-ID: 218316 Contract type: Business Unit: IT Consulting

Life on the team

Join a dynamic supportive team working together to solve strong technical challenges by building high-quality ServiceNow solutions. Established as one of the first ServiceNow partners in Europe and awarded the 2022 EMEA Elite Segment Partner of the Year we have grown a team with strong expertise across every aspect of the Now Platform.

Our customers look to us for advice best practice and well-designed implementations. As well as to solve enterprise-wide process challenges by bringing great user experiences.

We are expanding our team of Senior Technical Consultants and are seeking individuals who want to grow with us and progress to become Technical Architects. Through real-world experience and participation in the Certified Master Architect and Certified Technical Architect programs we offer abundant opportunities for our team members to develop their technical skills and gain client-facing experience.

What youll do

• Providing advice and guidance to the customer on the best approaches for implementing ServiceNow in terms of
• ITIL best practice
• ServiceNow best practice
• Industry trends and use of ServiceNow
• Providing business analysis to understand and document customer requirements.
• Conduct process workshops to
• Establish current customer requirements and review any solutions already considered to meet the customers business needs
• Finalise the requirements and agree the best approach for subsequent implementation of ServiceNow
• On smaller projects where a separate Project Manager has not been assigned is also responsible for
• Managing project tasks and timelines from Computacenters perspective
• Project progress meetings with the customer
• Providing a single point of contact between the customer and internal Computacenter resources
• Working closely with the Technical Consultants responsible for the delivery of the solution to ensure that what they deliver meets the requirements confirmed with the customer
• Adopting and conforming to company standards and policies
• Leading Sprint review show and tell workshops
• Executing the functional testing prior to UAT leading UAT review meetings and supporting go-live and early life support
• Working with the Project Manager on the sales to delivery handover.

Experience & Education:

• Relevant qualifications or accreditations in ServiceNow
• In depth knowledge of the ServiceNow platform in ITSM and one other area
• ITIL accreditation to at least Foundation level and are well versed in ITIL disciplines.
• 7 years of experience in similar roles
• Members of and active contributors to ServiceNow internal communities
• Mentor other Process Consultants
• Regular advisors to the Solution Consulting team
• Can engage with customers at all levels of seniority and communicate the business benefits that a ServiceNow solution can provide.
• Can work with all customers and to manage their expectations.
• Keep up to date with ServiceNow technology using relevant industry sources and use this information in customer conversations.
• Demonstrate good verbal and written communication skills.
• Use active listening skills and probing techniques to understand the priorities and concerns of others and are self-motivating and capable of working alone or as part of a team.

About us

Computacenter is a leading independent provider of IT infrastructure services with about 21000 employees worldwide. We work at the heart of digitisation advising organisations on IT strategy implementing the most appropriate technology and managing our customers infrastructures.

We offer a friendly open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community

Were growing. Were hiring. We encourage. We empower. We support.
#winningtogether #peoplematter