Lead Software Engineer – ServiceNow ITSM
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Job Location:
Monthly Salary:
Posted on:
1 hour ago
Vacancies:
1 Vacancy
Job Summary
OP is partnering with a globally renowned leader in media entertainment and consumer experiences to hire a highly skilled and collaborative Lead Software Engineer to join the ServiceNow ITSM team within Enterprise Technology. This team builds and supports platforms that enable their technology teams to manage cloud environments and enterprise services efficiently and securely.
As a Lead Software Engineer you will lead the design development and implementation of complex IT Service Management solutions on the ServiceNow platform. This role requires strong technical leadership deep ServiceNow expertise and the ability to guide development teams while ensuring architectural excellence and best practices.
Key Responsibilities:
- Lead and mentor a team of ServiceNow developers in designing and implementing ITSM solutions.
- Architect complex ServiceNow applications and integrations across multiple ITSM modules.
- Define technical standards development methodologies and coding best practices for the team.
- Collaborate with business stakeholders and solution architects to translate requirements into scalable technical designs.
- Oversee the development of custom applications workflows and automated processes.
- Design and implement enterprise-level integrations with external systems and platforms.
- Conduct code reviews and ensure adherence to security performance and quality standards.
- Lead technical discussions and provide expertise during solution design sessions.
- Manage the development lifecycle from requirements gathering through deployment and support.
- Drive continuous improvement initiatives and platform optimization efforts.
- Provide technical guidance on ServiceNow platform capabilities and limitations.
- Coordinate with other technical teams and vendors for complex implementations.
Required Qualifications:
- Bachelors degree in Computer Science Information Technology or related field.
- 6 years of experience in ServiceNow development with 2 years in a leadership role.
- Expert-level knowledge of ServiceNow platform architecture and ITSM modules.
- Strong leadership and team management experience.
- Advanced proficiency in ServiceNow scripting APIs and integration technologies.
- Deep understanding of the ITIL framework and enterprise IT service management processes.
- Experience with large-scale ServiceNow implementations and platform governance.
- Proven track record of delivering complex technical projects on time and within scope.
- ServiceNow Certified System Administrator (CSA) and Implementation Specialist (CIS) certifications required.
- Strong communication skills and ability to interact with senior stakeholders.
Preferred Qualifications:
- ServiceNow Certified Application Developer (CAD) or Technical Architect certification.
- Experience with ServiceNow Performance Analytics Discovery and Service Mapping.
- Knowledge of cloud platforms (AWS Azure GCP) and modern integration patterns.
- Experience with DevOps practices CI/CD pipelines and automated testing.
- PMP or similar project management certification.
- Experience with Agile/Scrum methodologies and leading cross-functional teams.
- Strong business acumen and understanding of IT operations in enterprise environments.
Why Join Us
At our organization technology powers the magic. As part of our team you ll help build and maintain the systems that support our iconic brands and global operations. We offer a collaborative work environment opportunities for growth and a culture that celebrates diversity creativity and innovation.
At our organization technology powers the magic. As part of our team you ll help build and maintain the systems that support our iconic brands and global operations. We offer a collaborative work environment opportunities for growth and a culture that celebrates diversity creativity and innovation.
