Microsoft 365 Licensing Advisor | Customer-Facing SME | GCC High, Azure, CSP | 100 Remote

Role Summary

The Microsoft Licensing Advisor is our customer-facing Subject Matter Expert on Microsoft 365 and Azure licensing. You will consult with customers and internal colleagues on the right licensing for detailed real-world scenariostranslating complex Microsoft product options into clear recommendations that align with business needs compliance requirements and budget.

This is a customer-facing licensing advisory role not a technical engineering position. Your focus is on understanding customer needs researching licensing options and providing expert recommendations. You will manage customer requests through our ticketing systemupdating tickets responding to customers and tracking conversations through resolution.

Success requires deep knowledge of Microsoft 365 and Azure products features and licensing modelsand the ability to research and interpret Microsoft documentation to answer questions that dont have obvious answers. You must be comfortable engaging directly with customers and colleagues to understand their requirements and explain licensing options in plain terms.

Key Responsibilities

Customer and Internal Advisory (Primary Focus)

Serve as the go-to expert for Microsoft licensing questions from customers and internal colleagues

Consult with customers on the right licensing for their specific scenarios-- considering business requirements compliance needs budget and technical constraints

Guide the sales team on appropriate licensing for customer opportunities including complex or high-value deals

Advise on licensing options optimization opportunities and compliance alignment (especially CMMC)

Interpret Microsoft licensing terms product capabilities and program rules for customers and colleagues

Translate complex licensing information into clear actionable recommendations

Escalate technical implementation questions to engineering; this role advises on licensing not technical configuration

Customer Communication via Tickets

Monitor and manage tickets received from customers on licensing topics (Autotask PSA)

Respond to customer licensing inquiries through the ticketing system

Update ticket notes with research findings recommendations and next steps

Manage ticket status to reflect the current stage of each conversation

Track tickets through resolution; follow up with customers as needed

Escalate complex or unresolved issues to the Licensing Program Manager or an internal Engineering resource

Maintain response time SLAs and ensure customers receive timely accurate information

Research and Knowledge Management

Research and interpret Microsoft documentation (MS Learn License Agreements Modern Work comparisons partner portals CMMC compliance placemat etc) to answer licensing questions

Stay current on Microsoft product changes new SKUs and licensing program updates

Document common Q&A and build internal FAQ resources

Maintain and create internal licensing knowledge base articles and SOPs

Track recurring questions to identify training gaps and documentation needs

Licensing Operations (Backup)

Process license orders and renewals across CSP Commercial GCC GCC High (VLC) and Azure programs as needed

Coordinate with Billing & Accounting on invoice timing for orders processed; create invoices or quotes as needed

What This Role Does Not Include

Technical troubleshooting system configuration or hands-on IT work

Azure architecture deployment or consumption optimization

Microsoft 365 administration or technical support

Qualifications :

Required Qualifications

3 years of experience with Microsoft 365 and/or Azure licensing

Deep knowledge of Microsoft 365 products features and licensing models

Strong attention to detail and accuracy

Ability to research and interpret Microsoft licensing documentation

Experience advising customers or internal stakeholders on licensing decisions

Excellent written and verbal communication skills

Experience with ticketing systems and managing customer requests

Comfortable working in a remote environment

Self-motivated

Preferred Qualifications

Experience with GCC and GCC High licensing

Experience with Microsoft CSP EA or AOS-G programs

Working knowledge of Microsoft Partner Center

Familiarity with CMMC compliance requirements

Experience with Autotask PSA or similar ticketing systems

Additional Information :

Compensation & Benefits

• Competitive salary
• Comprehensive benefits (medical dental vision retirement PTO professional development)
• Fully remote work environment with flexibility and autonomy
• Mission-driven work that directly strengthens our national security posture

Remote Work :

Yes

Employment Type :

Full-time