Sales & Operations Manager
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a detail-oriented and commercially driven Senior Executive Sales & E-commerce Operations to manage and optimise the day-to-day performance of Reflaunt-powered resale platforms.
This is a cross-functional role at the intersection of digital merchandising partner management operational execution and AI-enabled workflows. You will play a key role in leveraging data and emerging technologies to drive efficiency improve catalogue quality and unlock growth opportunities.
The ideal candidate is analytical tech-savvy and solution-oriented with the ability to work across stakeholders while continuously identifying smarter more scalable ways of working.
Tasks
E-commerce Merchandising
- Own and optimise online merchandising across categories brands and resale programs
- Manage product onboarding categorisation tagging and content accuracy
- Ensure accurate product lifecycle status (active hotlist markdown rejected etc.)
- Monitor stock availability pricing and sell-through performance
- Drive seasonal drops launches and trading initiatives
- Identify gaps risks and opportunities impacting sales and customer experience
- Leverage AI-enabled tools to enhance catalogue quality content enrichment and merchandising efficiency
Sales & Partner Operations
- Manage day-to-day coordination with assigned brand partners
- Drive partner onboarding and ensure ongoing operational alignment
- Track and resolve issues related to cancellations returns stock sync and catalogue errors
- Share regular performance insights and actionable recommendations with partners
- Ensure adherence to Reflaunt processes and SLAs
- Use data and AI-driven insights to proactively identify partner growth opportunities
Operations & Fulfilment
- Oversee order flow and ensure smooth execution from listing to delivery
- Coordinate with operations logistics and warehouse teams
- Monitor inventory health and proactively flag discrepancies
- Drive resolution of fulfilment-related issues impacting customer experience
- Identify and implement process improvements including automation and AI-led efficiencies
Performance & Reporting
- Own tracking of key KPIs: sales conversion sell-through cancellations and availability
- Deliver weekly and monthly performance reports with actionable insights
- Conduct ad-hoc analysis across categories partners and campaigns
- Maintain dashboards and ensure data accuracy
- Leverage AI tools and data models to identify trends forecast performance and recommend actions
Cross-Functional Collaboration
- Work closely with Operations Tech Commercial and Marketing teams
- Act as a key link between merchandising partner needs and operational execution
- Support resolution of catalogue pricing and fulfilment issues
- Contribute to building scalable tech-enabled processes as Reflaunt grows
Requirements
Experience
- 5-7 years of experience in e-commerce sales operations merchandising or similar roles
- Experience with marketplaces or resale models is a plus
- Exposure to fashion luxury or sustainability-driven businesses preferred
Skills
- Strong attention to detail and organisational skills
- Commercial mindset with understanding of e-commerce performance metrics
- Proficiency in Excel / Google Sheets (pivots basic formulas)
- Strong communication and stakeholder management skills
- Ability to manage multiple priorities in a fast-paced environment
- Comfortable working with AI tools and digital platforms to improve workflows and efficiency
- Curiosity and adaptability towards emerging technologies and automation
- Proactive ownership-driven and solution-oriented
Benefits
Why Join Reflaunt
- Rare hybrid role with real creative and strategic authority you own the product and the brand
- Work directly with the CEO and influence company direction from day one
- VC-backed company entering its next phase of growth significant career upside
- Build meaningful technology with measurable environmental impact in the circular fashion economy
- Backed by Fashion for Good the CEO of Balenciaga and Madaluxe
- 100% remote with a collaborative international team
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Reflaunt is a leading circularity technology platform transforming how fashion brands participate in the resale economy. We power premium and luxury brands including NET-A-PORTER Balenciaga and Level Shoes with embedded resale infrastructure enabling seamless resale donation and rec ... View more
