Key Responsibilities
O&M Management: Monitor the performance of all AFCS hardware and software including Ticket Vending Machines (TVMs) Automatic Gates (AGs) Passenger Service Terminals (PSTs) and handheld validators.
Preventive/Corrective Maintenance: Develop and execute preventive maintenance schedules and handle emergency repairs of AFCS components at the revenue line.
Troubleshooting & Repairs: Perform component-level troubleshooting repair and testing of fare collection equipment.
Performance Monitoring: Track KPIs such as system availability transaction speed and maintenance response times providing reports on system health.
System Integrity & Security: Ensure data integrity in transactions compliance with security standards for payment systems and smooth interface with bank systems.
Support & Documentation: Prepare technical manuals maintenance reports operating procedures (SOPs) and training documentation for staff.
Vendor Management: Supervise and coordinate with AFC subcontractors and vendors to ensure compliance with quality and service requirements.
Training & Capacity Building: Conduct training for operational staff on the use and maintenance of the AFCS.
Required Qualifications & Experience
Education: Bachelors degree in Engineering (Electronics Computer Electrical Telecommunications or similar).
Experience:Minimum 5-10 years of experience in railway systems specifically with AFCS signaling or experience in operations and maintenance (O&M) of ticket vending machines fare gates and backend servers.
Technical Skills:Knowledge of ticketing technology (smart cards NFC QR code).Experience with IT infrastructure networking and software systems used in revenue to interpret technical drawings and software documentation.
Soft Skills: Strong problem-solving abilities leadership vendor management and capability to work in high-pressure environments
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