Group Manager- Operations
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Job Location:
Pavia - Philippines
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Urgently hiring for one of our direct clients in the Philippines.
Job Title- Group Manager- Operations (Healthcare Account)
Location- Iloilo
Job Tye- Onsite Flexible Shift
Job Description:
Operational Delivery: Owns the day-to-day operations of the clinical line of business ensuring all contractual SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) are met.
Client Relationship Management: Acts as the primary point of contact for clients providing business insights and resolving complex operational issues.
Team Leadership: Leads a large team of operational leaders (e.g. Team Leaders Deputy Managers) and frontline associates.
Process Improvement: Drives continuous improvement initiatives and implements lean methodologies to enhance operational efficiency.
Financial & Resource Management: Manages costs profitability capacity planning and resource optimization.
Compliance & Risk: Ensures adherence to regulatory standards (e.g. HIPAA) internal policies and manages severity exposures.
Qualifications:
Education: Bachelors Degree (required) preferably in a related field.
Experience: Minimum 5 years of total work experience as an Operations Sr. Team Leader or Manager within a BPO setting. Specific experience in Healthcare Insurance or Clinical Operations is preferred. Skills & Competencies. Strong leadership coaching and mentoring skills. Excellent communication skills (written and verbal). Analytical abilities with proficiency in data-driven decision-making Excel and reporting tools. Familiarity with Six Sigma or Lean methodologies is advantageous.
Work Setup: Must be willing to work onsite in Iloilo.
