Engagement Manager Offshore

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

The main responsibilities of the role are as follows:

Being able to analyse and benchmark customers data-set to drive insights for ongoing operations

Experience on end user computing common issues and proper ways to solve it for enterprises

Maintain healthy operations of customers Nexthink instance in terms of product upgrades and healthy consoles

Analyse customer needs goals strategic plans and constraints in order to advice the best possible use of Nexthink

Provide actionable insights to customers and automation opportunities

Be part of customers internal processes

Support customers initiatives on Nexthink areas of operations

Ability to build content based on customers requirements and collaborate with specialized team for advanced content build

Provide new insights to integrate Nexthink with existing solutions and internal processes;

Work against a set of Service Levels (SLs)

Stay current on product development/releases to a level required for the above activities;

This position requires 10% travel to headquarter for training purpose.

Qualifications :

BE/BS preferred in computer science computer engineering

Minimum of 3-5 years of experience in technical consulting analytics & automation

History of data analysis and drive to actionable insights and automation

Experience over transformation projects (e.g. Win11 O365)

Extensive technical knowledge on end-user computing

Someone who can collaborate to bring access to product and technical teams to get the right solution delivered and drive feature innovation gathered from customer input

Good knowledge of IT operations in a challenging environment

Business Level proficiency in English is expected.

Additional Information :

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works giving our customers IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics automation and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges create ever more productive workplaces and deliver happy satisfied employees in the digital workplace.

With over 1000 employees across 5 continents Nexthink operates as One Team connecting collaborating and innovating to continuously grow. We call our employees Nexthinkers and our commitment to diversity inclusion and equity is second to none. We currently have over 75 nationalities working with us from all cultures and backgrounds speaking many different languages.

IIf you are looking for a change and like a nice atmosphere lots of challenges and having fun while working this is a great opportunity for you!Check what we offer:

Permanent Contract and a competitive compensation package.

Health insurance through our partnership with ACKO including OPD coverage for dental vision health check-ups consultations and pharmacy expenses.

Hybrid work model balancing office and remote work with a structured approach for new hires to foster connections and onboarding.

Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22days of holidays we offer). Plus company-paid bank holidays (12) sick days (10-30) bereavement leave (5) and 3 days per year for volunteering.

Free access to professional training platforms to explore your interests and enhance your skills.

Stay covered against accidents bodily injuries and disabilities with our personal accident insurance policy providing assurance with coverage up to three times your annual CTC.

New mothers are entitled to up to 26 weeks of maternity leave with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 6 weeks of paternity leave while adoptive parents are eligible for 26 weeks of leave for mothers and 6 weeks for fathers.

Under the Payment of Gratuity Act receive gratuity at the rate of 15 days of basic pay for every completed year of service provided youve been employed by the company for a minimum of 5 years. Gratuity is payable at retirement or resignation based on your last drawn basic pay.

Bonuses for referring successful hires after three months of continuous employment.

Please note that not all the benefits listed above are available for temporary contract and internship roles. To ensure you have the most up-to-date information we recommend checking with your Recruitment Partner

Remote Work :

Employment Type :

Full-time

The main responsibilities of the role are as follows: Being able to analyse and benchmark customers data-set to drive insights for ongoing operations Experience on end user computing common issues and proper ways to solve it for enterprises Maintain healthy operations of customers Nexthink instance ...