Project Manager Software Tools

The Project Manager - Software Tools leads the planning execution and delivery of software tools that improve service productivity service readiness and customer outcomes. This role focuses on managing projects and cross-functional initiatives in direct support of successful rollout. The role partners closely with Global Service Platform Service Operations Technical Support PMO Engineering Product Management and global stakeholders to ensure the successful deployment adoption and continuous improvement of efficiency software tools.

Key Responsibilities

• Own the end-to-end delivery and deployment of efficiency software tool initiatives including scope schedule resources risks and dependencies in Americas.
• Develop and maintain project plans timelines and deliverables aligned with service strategy and business priorities.
• Establish project governance cadence and executive-level status reporting.
• Lead or support the global rollout of regional best practices and processes.
• Lead requirements gathering across service operations and technical support engineering and other stakeholders.
• Work very closely with IT Security and NPDi team to ensure new software deployment white listing.
• Drive alignment across global and regional stakeholders a resolve execution road blocks.
• Lead UAT planning and execution including test scripts defect tracking and readiness sign-off.
• Drive pilot programs phased rollouts change management and training coordination.
• Ensure successful adoption through clear communication and post-deployment support strategies.
• Define and track KPIs to measure adoption productivity gains data quality and user experience.
• Establish structured feedback loops and manage enhancement roadmaps.
• Identify opportunities to scale best practices and process improvements globally.
• Coordinate development of operational procedures workflows and troubleshooting guidance.
• Partner with Legal IT Security and Compliance to ensure secure compliant deployment of Vertiv proprietary content in restricted customer environments.
• Support IT and end users with TKOrelated (CCEK) password access and software issues acting as a knowledgeable escalation and resolution point.
  • Full Phase out tentative YE26
• Gather and evaluate requirements for new software and technologies to improve field efficiency service quality and data accuracy.
• Act as a crossfunctional liaison between IT Engineering and Services translating field operational needs into actionable technical solutions aligned with business objectives.

Qualifications

• Bachelors degree in Engineering Computer Science Business or related discipline or equivalent experience.
• Experience supporting service operations or field service organizations.
• Demonstrated project management experience with cross-functional teams.
• Strong communication organizational and analytical skills.
• Formal project management training or certification preferred.
• Experience leading software deployments and UAT.
• Knowledge of service tools digital workflows or enterprise platforms.
• Lean or continuous improvement experience.

Working Conditions

• Reactive fast paced environment.
• Up to 25% Domestic and international Travel Required
• May work remote