Acute Patient Access Services Representative

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Why Youll Love This Role:
At Banner Health youre not just taking a jobyoure joining our mission of Healthcare made easier so life can be better. As a Patient Access Services Representative you will be the vital first point of contact for patients entering our care. Whether its a warm greeting at the front desk or expertly navigating insurance details your impact will be felt from the very first moment.

What Youll Do:
Greet patients ensure patient safety using positive identification protocols verify insurance and process registration quickly and compassionately.
Collect patient financial liability and assist with financial counseling where needed.
Ensure all documentation is accurate secure and compliant.
Collaborate with clinical teams to optimize patient flow and satisfaction.
Use multi-system technology to streamline patient offerings intake and record-keeping.

Youre a Great Fit If You:
Thrive in fast-paced environments (like ERs clinics or specialty care).
Have stellar communication skills and a high emotional IQ.
Are detail-oriented tech-savvy and a natural problem-solver.
Have experience in patient access scheduling or front-office healthcare preferred (but we will train the right person!).

Total Rewards:

We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Benefits include health dental vision 401(k) with company match 403(b) and tuition aid. Additional coverage options are available to support everything that makes you uniquely you. These include Pet Insurance Medical and Financial wellness plans ID theft protection Life insurance and Legal coverage for extra security. Please visit our Benefits Guide for more information.

Hours and Schedule:

Acute Patient Access Training (first 4 weeks): Monday - Friday standard business hours.

Enjoy a flat rate $1/hour weekend and 18%-night shift differential when applicable.

Schedule: Thursday Friday and Saturday 11:00am to 11:00pm

Apply Today!

POSITION SUMMARY

This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept Inpatient Obstetrics Outpatient etc. Responsible for in person patient intake and registration providing superior customer service accurately identifying and obtaining authorizations patients insurance verifying eligibility and benefits generating patient estimates for services rendered financial counseling and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service.

CORE FUNCTIONS

1. Verifies patients demographics and accurately inputs this information into EHR including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).

2. Proficiency with multiple services including but not limited to inpatient observation emergency obstetrics surgery imaging. This position may cover services 24/7.

3. Demonstrates a thorough understanding of insurance guidelines for all services. Proficiently verifies reads and understands insurance benefits.

4. Demonstrates proficient understanding that this position creates the first impression for our patients experience with Banner Health. Demonstrates a positive patient experience through interactions and effective communication.

5. Proficient understanding of payer authorization guidelines. Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials. Consistently meets all registration related key performance indicators as determined by management.

6. Obtains federal/state compliance information consents and documentation required by the patients insurance plan(s). This includes a thorough understanding of accurately completing hospital-based compliance forms required by CMS. Uses multiple computer applications proficiently.

7. Consistently discusses financial liability with the patient(s) and/or families that includes: collection in full of patient liability assisting patient in applying for Banner Line of Credit setting up payment plans and/or assisting patient with Banner Financial Assistance policy/application.

8. Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients training new hire employees recapping daily deposits posting daily deposits or conducting other work assignments of the Patient Access Services team.

9. Works independently under regular supervision and follows structured work routines. Works in a high-volume fast paced clinical environment which requires to ability to be adaptable critical thinking and independent decision making and to prioritize work and ensure appropriateness and timeliness of each patients care. Primary external customers include patients and their families physician office staff and third-party payors.

MINIMUM QUALIFICATIONS

High school diploma/GED is required.

Must have customer service skills or knowledge of patient financial services financial collecting services or insurance industry experience processes normally acquired over one or more years of work experience.

Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work both independently and collaboratively in a team environment. Requires strong interpersonal oral and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software word processing spreadsheet database software and typing ability are required.

Employees working at Banner Behavioral Health Hospital BTMC Behavioral and BUMG BUMCT or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

Associates degree preferred.

CRCR (Certified Revenue Cycle Representative) certification a credential offered by the Healthcare Financial Management Association (HFMA)

CHAA (Certified Healthcare Access Associate) certification a credential offered by the National Association of Healthcare Access Management (NAHAM)

Knowledge of medical terminology or healthcare systems.

Additional related education and/or experience preferred.

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