Virtual Customer Service Representative
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Job Location:
Pittsburgh, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description: Virtual Customer Service Representative at Measutronics
Job Responsibilities:
- Provide excellent customer service to all clients through virtual communication channels.
- Handle incoming calls emails and chats to address customer inquiries and issues promptly.
- Assist customers with product information order status shipping details and other related queries.
- Resolve customer complaints and concerns in a professional and efficient manner.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to ensure customer satisfaction and issue resolution.
Essential Qualifications:
- High school diploma or equivalent qualification.
- Proven experience in customer service or a related field.
- Excellent communication skills both written and verbal.
- Proficiency in using virtual communication tools and CRM software.
- Strong problem-solving abilities and attention to detail.
Desired Experience:
- 1-2 years of experience in customer service.
- Experience in remote customer service or virtual call center environment.
- Familiarity with technical support or troubleshooting processes.
Salary & Benefits:
The salary for this position will be competitive and based on addition we offer benefits such as health insurance paid time off and opportunities for career growth and development.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
