Sales Operations Specialist

HealthPartners is currently hiring a Sales Operations Specialist. The Sales Operations Specialist supports the execution of strategies that enhance the operational efficiency data quality and effectiveness of the Commercial Markets group sales teams across the organization. This role partners closely with Sales Product & Marketing Innovations Underwriting and other operational areas to design implement and sustain scalable sales processes systems reporting and training.

Reporting to the Director Sales Operations Staff Development and Education the Specialist plays a critical role in maintaining consistent operational support and will join a collaborative team of other Sales Operations Specialists.

Required Qualifications:

• Bachelors degree or equivalent combination of education and relevant experience
• Four (4) years of experience in sales operations sales account management customer service or a related role involving process execution and design systems usage or support and cross functional collaboration
• Strong aptitude for business systems and technology with experience supporting documenting or optimizing systems used by sales or customer-facing teams.
• Demonstrated ability to translate business needs into clear processes documentation and training for end users.
• Strong project management organizational problem solving and analytical skills
• Collaborative work orientation and collegial working relationships
• Ability to work in a fast paced customer service environment.
• Ability to work well as part of a team.
• Ability to maintain confidentiality and manage sensitive and confidential information.
• Execution of a Confidentiality and Non-Solicitation Agreement

Preferred Qualifications:

• Experience supporting complex customers accounts or multi-stakeholder sales processes.
• Outstanding interpersonal and communication skills
• Commitment to exemplary customer service and quality
• Experience with Microsoft products including Power BI and Copilot or other analytics and productivity tools.
• Experience supporting CRM or sales enablement platforms.
• Experience developing reports dashboards or insights used to manage sales performance or customer experience.
• Experience in supporting training onboarding or change-management for sales teams.

Hours/Location:

• M-F; core business hours
• This position operates in a hybrid work model with an expectation to work onsite approximately one day per week with occasional additional inoffice days as needed for department meetings.

Responsibilities:

• Design implement and continuously improve sales processes that support complex customers scalable growth and a strong seller and customer experience.
• Serve as a business lead and subject matter expert for key sales systems and tools including CRM and sales enablement platforms (e.g. CARS Seismic GDF Purchaser Portals) partnering with technical teams on enhancements testing documentation and issue resolution.
• Leverage reporting and analytics to support Sales decisionmaking including identifying reporting needs and ensuring the accuracy integrity and usability of sales performance and customer experience data.
• Utilize Microsoft tools including Power BI and Microsoft Copilot to improve reporting insights productivity and operational efficiency across Sales Operations workflows.
• Develop and deliver sales communications training materials onboarding resources and job aids to drive adoption of processes systems and tools.
• Monitor compliance with critical sales processes and applicable regulatory requirements through reporting auditing and analysis; recommend and implement improvements as needed.
• Partner crossfunctionally with Sales Marketing Underwriting Product & Market Innovations and other operational teams to align processes systems and best practices.
• Represent Sales in operational meetings enterprise initiatives and crossfunctional projects.
• Contribute to strategic planning and business continuity efforts.
• Other Sales Operations projects and initiatives assigned.