TRAMS Support Manager, Chase Travel

As the Trams - Travcom Supervisor in Chase Travel you willoverseethe day-to-dayinterfaceerrorsandtransactionsfrom the GDS Systemsalong with the teamensuring the highest levelof accuracy as recordsinterfaceintoour back-office system

Job Responsibilities

• Oversee and work all invoice records interfacing into TRAMS that land in error partnering closely with the team to drive timely resolution.
• Identify each errors source GDS (Sabre/Apollo/Amadeus) trace invoice origin and confirm the originating agent for accountability and correction.
• Maintain deep understanding of the endtoend workflow from GDS into TRAMS; ensure the team follows approved intake and actioning protocols for errored records.
• Review and investigate any records that failed to interface correctly into TRAMS; correct errors and reconcile inconsistencies impacting financial accuracy.
• Perform rootcause analysis to recognize recurring error patterns and define sustainable solutions and preventative measures.
• Produce daily/weekly quality control reporting and steward monthend error reporting for Leisure Invoicing with clear tracking to closure.
• Create new travel vendor profiles as requested and ensure complete accurate setup.
• Verify vendor requests for legal entity names and required attributes; ensure all vendors are added to the FROSCH intranet.
• Manage the Daily Missing Ticket List with the team as part of established Chase control processes and ensure timely followthrough.
• Ensure each team member consistently reports required lists and artifacts to the shared drive maintaining documentation standards.
• Lead a team of three coordinating coverage and close activities; maintain monthly communications for support feedback and evolving priorities while modeling FROSCH core values: Respect Integrity Excellence Communication Commitment and Delivering the Unexpected.

Required Qualifications capabilities and skills:

• Hands-on experience with TRAMS and at least one major GDS (Sabre Apollo Amadeus) is required.
• Ability to read and interpret GDS accounting history with a basic understanding of accounting principles.
• Exceptional attention to detail with strong organizational and prioritization skills.
• Demonstrated initiative and self-motivation with consistent follow-through on deliverables.
• Proven ability to work effectively under pressure and meet tight deadlines.
• High degree of accuracy and quality focus; highly detail-oriented mindset.
• Proficiency with Microsoft Office and collaboration tools (Outlook Word Excel Teams Zoom).
• Prior experience in the travel industry is required.
• Strong research and investigative skills with a track record of thoroughness.
• Professional presence with the ability to maintain poise and a positive attitude.
• Excellent interpersonal skills with diplomacy in communication and work strategies.