Technical Account Executive

Royal Melbourne Institute Of Technology

Job Location:

Melbourne - Australia

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Overview:

Salary: $87000 per year 12% superannuation

Fixed term until end of the year

Work in a brand-new office building in Melbournes CBD on Franklin Street within walking distance of the Queen Victoria Market and close to public transport

Hybrid working arrangements a mix of work-from-home and office days

Access to benefits including Christmas closedown gifted leave discounted RMIT childcare services subsidised gym membership and an Employee Assistance Program (EAP)

Our values: Passion Impact Inclusion Integrity Courage Imagination

About RMIT University Pathways (RMITUP)andInformit

RMIT UP owned by RMIT University provides education solutions for students academics and professionals in Australia and globally.

Our key programs includeInformitFoundation Studies ELICOS English for Academic Purposes (EAP) language testing.Informitisa leading research database focused onAustralasian scholarly journals books and videos. Our customers include all Australian and New Zealand university and state libraries governmentschoolsand other specialist libraries.

Informit

Informitis a leading digital destination that connects people around the world to the latest specialist Australasian content. We empower universitiesschoolsgovernmentsandlibrariesto advance their mission by accessingpublishingand sharing ideas that matter.

As an independent businessoperatingwithin RMIT we have the benefit of our ties with the institution butoperateas a standalone which means we can be reactive or proactive as.

About the role

Reporting to the Customer Success Manager the Technical Account Executive plays a key role in delivering an outstanding experience forInformitcustomers. You will act as a trusted point of contact supporting onboarding renewals technical issues and training to help customers maximise the value ofInformitproducts.

Thisrole blendscustomer success technical support and account managementensuring seamless access toInformitsdigital resources. You will collaborate with internal teamsincluding Sales Product Marketing and Financeto support customer retentionidentifyproduct improvement opportunities and enhance the overall customer experience.

Key responsibilities:

Support customer onboarding renewals and subscription management

Provide frontline technical support and troubleshooting

Deliver training and guidance onInformitproducts and search functionality

Analyse customer usage data to improve engagement and retention

Contribute to customer education resources including knowledge base articles

Maintainaccuraterecords of customer interactions in the CRM

Collaborate with internal teams on product improvements sales initiatives and operational processes

This dynamic role is ideal for someone who enjoys problem-solving working directly with customers and contributing to the growth and success ofInformitproducts.

About You

You are a proactive customer-focused professional who enjoys building relationships and helping customers succeed. You combine technical troubleshooting with strong customerengagement andcommunicate confidently with internal teams and external clients from diverse backgrounds.

You areorganised detail-oriented and able to manage multiple tasks whilemaintaininghigh service standards.

Key attributes and experience:

Customer service or customer success experience ideally inlibrary publishing or education sectors

Knowledge oflibrary and information services(highly regarded)

Experience supportingdigital products or enterprise platforms

Strongtroubleshooting problem-solving and CRM/database skills

Excellentorganisational administrative and prioritisation abilities

Proactive mindset with the ability toidentifyimprovements and contribute ideas

Comfortable working bothindependently and collaboratively

What we offer you

We value our people and are committed to providing a supportive inclusive and rewarding work environment. As part of our teamyoullenjoy:

Exclusive employee discounts at leading retailers.

A strong focus on health and wellbeing including RMIT-subsidised gym memberships Employee Assistance Program (EAP) access and discounted childcare options.

Access to professional developmenttrainingviaLinkedIn Learning.

A positive workplace culture with a staff reward program and a staff wellbeing program.

To Apply

Pleasesubmityour CV and a cover letter addressing your suitability for this position by clicking on the Apply link. Cover letters should be addressed to HR.

Email HR:(Please note: Applications will NOT be accepted via this email. To applysubmityour application via our websites careers page note that we review and interview applications on a rolling basis so we encourage you to apply as soon as possible rather than waiting until the closing date.

For more details refer to the Position Description: Checks: Appointment is subject to a successful Working with Children Check and National Police Check.

Our Commitment to Inclusion

At RMIT UP we foster a culture of safety wellbeing and inclusion ensuring everyone feels valued and respected. We embrace diversity and treat all individuals with fairness regardless of gender gender identity marital or family status sexual orientation ageethnicity religious beliefs cultural or socio-economic background perspectives or experiences.

We are an equal opportunity employer committed to being a child-safe organisation. We actively encourage applications from all sectors of the community including Aboriginal and/or Torres Strait Islander candidates.

As a Disability Confident Recruitment Team we are happy to adjust the recruitment process to meet accessibility needs. Please contact us atwith your preferred communication method and we will be in touch to discuss your requirements.

Read our Child Safety Policy:Child Safety Policy

We are a Circle Back Initiative Employer we commit to responding to every applicant.

Application Close:

Applications Close:

5 Apr 2026 11.59 pm

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting retaining and developing our people regardless of gender identity ethnicity sexual orientation disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Required Experience:

Overview:Salary: $87000 per year 12% superannuationFixed term until end of the yearWork in a brand-new office building in Melbournes CBD on Franklin Street within walking distance of the Queen Victoria Market and close to public transportHybrid working arrangements a mix of work-from-home and offi...