Customer Success and Enablement Lead

We power insights for better safer workplacestogether.

Are you ready to be Kin-at-i-can As our Customer Success and Enablement Lead you will own the full journey from customer sign-on to confident measurable value. This is a builder role: you will establish the foundational processes content and frameworks from the ground up creating scalable approaches for future growth while personally delivering outcomes that drive retention expansion and advocacy.

OUR TEAMS STRENGTH COMES FROM EVERYONES INDIVIDUALITY

About Kinatico:

Kinatico is an ASX-listed Reg-Tech company revolutionising people management workflow. Our background screening platform Kinatico CVCheck has served over 10000 organisations and helped more than 1.6 million individuals meet regulatory requirements. Our newest product Kinatico Compliance gives organisations everything they need to manage workforce compliance in one centralised place from automated workflows and credential tracking to proactive alerts and seamless HRIS integration. We move quickly think commercially and back each other.

WHAT YOULL BRING

You are a self-directed professional who thrives on building structure in dynamic environments. You bring a genuine mix of customer empathy digital learning expertise and commercial instinct and you understand adult learning theory design content that drives real behaviour change and use data and predictive models to continuously improve. You bring:

• 5 or more years in platform enablement customer success implementation management or delivery leadership with a track record of executing programs at scale
• Experience managing complex enterprise-level platform implementations working cross-functionally with Sales Product Technology and Executive teams
• Strong analytical skills with the ability to map the customer journey identify friction points and make evidence-based improvements
• The coordination and delivery experience to manage competing priorities in a fast-moving environment

It would be great if you also have:

• Instructional design learning design or adult education qualifications
• SaaS HRIS HCM compliance or workforce management domain experience
• Experience in early-stage or high-growth technology companies and enthusiasm for AI-powered learning and emerging enablement technologies
  

DELIVERING THE GOOD STRIVING FOR THE GREAT

This is a hands-on role with real scope. You will combine customer advocacy with practical enablement expertise working across customers sales product and technology teams to deliver outcomes that matter. Here is what you will be doing:

• Design and own the end-to-end customer activation journey that drives rapid time-to-value leading platform implementation from discovery through to go-live UAT oversight and milestone tracking for enterprise customers (200 users) and acting as the key point of escalation for platform-related delivery matters
• Build and maintain a sales team that knows the product inside out through regular training quarterly certifications individual coaching and observation on sales calls tracking and reporting on demonstration effectiveness
• Design and deliver comprehensive sales enablement programs covering demonstration frameworks competitive positioning use-case storytelling battle cards ROI calculators objection handling guides and first call deck frameworks
• Lead high-stakes customer and investor demonstrations in partnership with sales and executive teams supporting discovery workshops and focus groups to understand client requirements and accelerate deal velocity
• Increase win rates and protect revenue by ensuring every customer achieves value from day one identifying upsell and cross-sell opportunities and preventing early churn
• Create interactive learning content including video tutorials product tours and embedded in-app guidance and develop a best-in-class documentation strategy that makes complex compliance concepts immediately actionable
• Generate pipeline through customer advocacy case studies and reference relationships and collaborate with Marketing to leverage activation success stories for demand generation
• Partner with Product to embed activation thinking into release cycles influence the roadmap with customer data and adoption insights and work with Sales on pre-sales enablement that sets accurate expectations and accelerates post-sale time-to-value
  

ARE YOU READY TO BE A KINATICAN

Where our passion talent delivery and impact collide our purpose lives. We power insights for better safer workplaces helping organisations truly know their people. We are a global leader in Reg-Tech and we are just getting started.

• Flexible working
• A team that genuinely invests in your growth with regular development conversations and real room to own your career path
• Friday Funaticans: our weekly team ritual for connecting in person at our Perth CBD office or online wherever you are
• Recognition that means something: from KinatiKudos shoutouts to a culture that celebrates wins big and small
• A purpose-led mission you will feel every day: our technology helps keep workplaces safer and more compliant
• The stability of an ASX-listed company with the energy of a high-growth Reg-Tech business

At Kinatico we believe the best teams are built from diverse perspectives and growth mindsets. Research shows that while men apply to roles when they meet around 60% of the criteria women and other underrepresented groups often wait until they tick every box. If you are excited about this role but do not meet every requirement we still want to hear from you. Lets have a chat and explore the possibilities.

Apply Now!

Required Experience:

Senior IC