Senior Help Desk Technician
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Job Location:
Washington, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Role: Senior Help Desk Technician
Location:Washington DC 20005 (Onsite)
Type: Full-Time
Overview
We are seeking a Senior Help Desk Technician to provide onsite IT support for a federal government client in Washington DC. This role will serve as the primary point of contact for end-user technical support ensuring reliable operation of laptops mobile devices enterprise applications and network-connected equipment.
This is a hands-on customer-facing position requiring strong troubleshooting skills and the ability to support both onsite and remote users.
Responsibilities
End-User Support
- Provide Tier 1 technical support for hardware software and network issues
- Troubleshoot Windows and macOS laptops and desktops
- Assist users with Google Workspace and Microsoft Office applications
- Provide desk-side support for onsite staff
Device Setup and Configuration
- Configure and deploy laptops mobile phones and tablets
- Install software and perform operating system updates
- Support device encryption and authentication tools
- Manage mobile devices using mobile device management systems
IT Systems Support
Support and troubleshoot technologies including:
- Google Workspace
- Microsoft Office
- Adobe Acrobat
- Network printers and scanners
- Mobile devices (iOS and Android)
- Voicemail and communication systems
- IT security tools such as CrowdStrike Qualys and authentication tokens
Help Desk Operations
- Track incidents and service requests in a ticketing system
- Provide timely issue resolution and escalate complex issues when needed
- Maintain accurate documentation of troubleshooting steps and resolutions
Asset Management
- Track and manage IT hardware inventory
- Support annual IT hardware and software audits
- Maintain device lifecycle documentation
Required Qualifications
- 5 years of Help Desk or Desktop Support experience
- Strong experience supporting Windows and macOS environments
- Experience with Google Workspace/Google Cloud
- Experience troubleshooting network printers and mobile devices
- Excellent customer service and communication skills
- Ability to work independently in an onsite support role
Preferred Qualifications
- Bachelor s degree in Computer Science Information Systems or related field
- CompTIA A certification
- ITIL Foundation certification
- Google IT Support Professional Certification
- Experience supporting federal government environments
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
