YES4Youth Programme Service and Support Controller
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
Ctrack and YES Collaborate to Empower South African Youth
Ctrack in partnership with Youth Employment Service (YES) is committed to creating diverse workplace opportunities for young individuals. Our joint efforts aim to reduce unemployment rates and empower South African youth by equipping them with essential skills and providing meaningful workplace experiences. These initiatives significantly enhance their prospects of securing long-term employment.
Why Choose Ctrack
At Ctrack our vision extends beyond the present. We focus on anticipating the future predicting trends and staying ahead of the curve. By joining our team youll be part of an organization that thrives on innovation embraces challenges and shapes the landscape of tomorrow.
Role Purpose
The Service & Support Controller is responsible for coordinating and managing customer installation requests repairs and service queries to ensure efficient workflow and an exceptional customer experience. This role supports scheduling case management technician allocation and customer communication ensuring that all service activities are completed accurately timeously and in line with operational standards.
This role provides exposure to customer service operations coordination scheduling and administrative management making it well suited to a YES4Youth developmental placement
Who can apply
- Unemployed youth who have not previously participated in the Yes4Youth initiative.
- Aged between 18 and 29
- Must be a South African citizen.
- Must reside close to the workplace area
- Must not have a criminal record.
- Must be able to start employment on 1 May 2026.
- Highest Qualification to be Grade 12
- Qualifications aligned to the position would be an advantage
Duration
12-months
How much will you earn
R5000 stipend monthly
Duties & Responsibilities
Installation Request & Scheduling Management
Receive new installation requests from the New Business and Contracts Department.
Efficiently schedule all customer requests to optimise technician time and expertise.
Allocate all jobs to technicians timeously and appropriately.
Consistently monitor progress of all calls logged and scheduled.
Customer Request & Query Handling
Receive calls and/or emails from customers requesting repairs de-installations and re-installations.
Attend to customer requests and proactively manage queries to resolution.
Escalate customer issues through the correct channels when required.
Maintain professional empathetic and solution-driven communication.
System Management & Administrative Accuracy
Capture and update all necessary information accurately on internal systems.
Ensure correct system usage when allocating work to technicians.
Log all customer and job information accurately and timeously after every interaction.
Process job cards drop onto CRM and submit to invoicing.
Technical Coordination & Control Room Liaison
Liaise with the control room to test customer vehicles when required.
Ensure technicians receive correct complete job information and instructions.
Stock & Resource Control
Maintain stock control related to installations and repairs.
Ensure documentation and usage records are completed accurately.
Financial & Billing Support
Check warranty details for all relevant jobs.
Follow up with necessary departments to ensure accurate invoicing.
Developmental Focus (YES4Youth Alignment)
Exposure to high-volume service operations and customer communication
Development of scheduling coordination and administrative accuracy skills
Ability to manage customer queries and cases using internal systems
Growth in time management prioritisation and professional communication
Practical experience within a dynamic service and support department
Qualifications (Advantageous):
Matric / National Senior Certificate
Studies or interest in Customer Service Business Administration Operations or related fields
Skills (Advantageous):
Strong written and verbal communication
Excellent problem-solving and decision-making
Professional customer service and interpersonal abilities
High attention to detail and accuracy
Ability to manage challenging customer interactions with professionalism
Strong multitasking and prioritisation skills.
Closing Date: 23 March 2026 at 16:00
Key Skills
- MAC
- Active Directory
- Service Support
- End user
- Access Points
- trouble tickets
- OS
- Linux
- Project Management
- Service Management
- Service Quality
- Setup
- Service Desk
- hardware
- Software Applications
About Company
We are hiring a TechnicianThe main purpose of this position is to be to install, repair, and service Ctrack units and other company-approved products. Please do not apply if you are not living in the area Main Job Functions: Conducting all pre and post-inspections in line with depart ... View more
