(x3) YES4Youth Programme Software Crystal Onboarding Administrators
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Job Location:
Centurion - South Africa
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Ctrack and YES Collaborate to Empower South African Youth
Ctrack in partnership with Youth Employment Service (YES) is committed to creating diverse workplace opportunities for young individuals. Our joint efforts aim to reduce unemployment rates and empower South African youth by equipping them with essential skills and providing meaningful workplace experiences. These initiatives significantly enhance their prospects of securing long-term employment.
Why Choose Ctrack
At Ctrack our vision extends beyond the present. We focus on anticipating the future predicting trends and staying ahead of the curve. By joining our team youll be part of an organization that thrives on innovation embraces challenges and shapes the landscape of tomorrow.
Role Purpose
The Crystal Onboarding Administrator is responsible for accurately capturing new customer information validating onboarding documentation updating internal systems and assisting both customers and internal teams with onboarding-related queries. This role supports the full onboarding workflow ensuring a smooth and professional experience for new customers and maintaining accurate up-to-date system records. This position offers strong exposure to CRM systems data accuracy client onboarding processes cross-department collaboration and administrative supportmaking it well-suited to a YES4Youth developmental placement.
Who can apply
- Unemployed youth who have not previously participated in the Yes4Youth initiative.
- Aged between 18 and 29
- Must be a South African citizen.
- Must reside close to the workplace area
- Must not have a criminal record.
- Must be able to start employment on 1 May 2026.
- Highest Qualification to be Grade 12
- Qualifications aligned to the position would be an advantage
Duration
12-months
How much will you earn
R5000 Stipend monthly
Duties & Responsibilities
Customer & Data Onboarding
Capture new customer onboarding information in Crystal and related CRM systems.
Validate customer data and ensure accuracy before processing.
Upload and maintain all onboarding documents and ensure completeness.
Update customer profiles as new information is received.
Customer Support & Query Resolution
Assist customers with onboarding-related queries (documents requirements status updates).
Provide support regarding system activation requirements and next steps.
Escalate system or onboarding issues to relevant departments where necessary.
Scheduling & Coordination
Liaise with departments such as Sales Billing Technical and PFC teams to coordinate onboarding actions.
Communicate scheduling needs (e.g. installations verifications follow-ups).
Ensure departments receive accurate onboarding information to proceed with their tasks.
Compliance & Critical Checks
Conduct onboarding-specific checks on Crystal CRM and internal systems.
Verify compliance documents where required.
Perform required onboarding validations to ensure accounts are correctly set up.
Reporting & Documentation
Complete daily weekly and monthly onboarding status reports.
Track outstanding items (missing documents pending validations unresolved onboarding steps).
Maintain accurate internal logs related to onboarding progress and cases.
Policy & Process Adherence
Strictly adhere to company policies department SOPs and onboarding processes.
Always maintain professional communication with customers and internal partners.
Ensure all onboarding actions are completed within required timeframes.
Developmental Focus (YES4Youth Alignment)
Exposure to customer onboarding processes and multi-departmental workflows
Development of data accuracy communication and coordination skills
Hands-on experience using CRM systems (Crystal CRM platforms)
Growth in administrative capability and process-driven work
Experience supporting a high-volume environment with accuracy and professionalism
Qualifications (Advantageous):
Matric / National Senior Certificate (minimum requirement)
Studying toward or have completed a qualification in:
- Business Administration
- Office Administration
- Customer Service
- Information Systems
- related administration or support fields
Closing Date: 23 March 2026 at 16:00
Required Experience:
Unclear Seniority
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
We are hiring a TechnicianThe main purpose of this position is to be to install, repair, and service Ctrack units and other company-approved products. Please do not apply if you are not living in the area Main Job Functions: Conducting all pre and post-inspections in line with depart ... View more
