Customer Support Specialist Pune Chennai

Responsibilities

Communicate with users of our mobile applications via Zendesk (email and in-app requests).
Provide friendly empathetic and clear support to help users resolve their issues.
Identify and understand common user problems and provide step-by-step solutions.
Collaborate with internal teams (QA) when issues need escalation.
Use simple SQL queries and API requests to look up user information (we will provide learning documantation).
Develop and update support materials such as FAQs user guides and troubleshooting documents to assist customers in finding solutions independently.
Maintain a positive and professional tone in all interactions

Qualifications :

Requirements

Min3 years of experience in software testing cum customer support preferably working with consumer apps or SaaS.
Excellent written English and strong communication skills (clarity empathy patience).
Ability to de-escalate difficult conversations and support non-technical users.
Good experience in MYSQL DATABASE

Knowledge of API

Knowledge of Software Testing
Strong problem-solving skills and attention to detail.
Ability to multitask and manage multiple conversations at once.

Note:

Our ideal candidate should possess the following:
-A focus on addressing general inquiries complaints and non-technical issues;

-Experience engaging with end users to ensure satisfaction and resolve non-technical concerns;
-Strong communication and problem-solving skills without the need for extensive technical expertise

Nice to have
Experience with Zendesk or similar support platforms.
Experience writing bug reports in Jira.
Familiarity with mobile app user flows (iOS/Android).
Basic technical curiosity and readiness to learn simple database/API tools.

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

No

Employment Type :

Full-time