Account Management (Direct Sales) Manager
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Job Location:
Petaling Jaya - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Position Summary:
This role is accountable for driving strategic growth relationship expansion and solution adoption across an assigned portfolio of key accounts. The Key Account Manager (KAM) serves as the primary commercial owner for these customers responsible for deepening account penetration broadening Vertivs solution footprint and ensuring longterm customer loyalty. The role combines strategic account planning opportunity development and cross-functional coordination to deliver sustained revenue growth and maximize share of wallet.
The KAM builds strong executive and operational relationships within each assigned account gains insight into customer priorities and project pipelines and positions Vertivs full suite of offerings to meet evolving business needs. Success requires proactive engagement technical-commercial acumen and the ability to influence internal and external stakeholders to drive outcomes.
Responsibilities:
- Account Ownership & Growth
- Owns the full commercial relationship for assigned key accounts with responsibility for achieving revenue margin and shareofwallet targets.
- Develops and executes strategic account plans including growth strategies opportunity roadmaps and competitive positioning.
- Expands Vertivs presence across business units applications and decisionmaking layers within each account.
- Business Development & Opportunity Management
- Identifies qualifies and develops new business opportunities within assigned accounts including multi-site multi-year and strategic project engagements.
- Drives adoption of Vertiv solutions and complementary offerings to increase business breadth and depth.
- Leads commercial engagement for large and complex RFQs coordinating with technical pricing and operations teams.
- Customer Engagement & Relationship Building
- Builds strong trust-based relationships with key stakeholders including executives engineering teams procurement consultants and contractors.
- Conducts regular business reviews pipeline discussions and strategic alignment sessions with customers.
- Represents Vertiv during customer site visits factory tours and executive engagements.
- Technical & Commercial Support
- Provides technical-commercial guidance to customers including solution positioning system architecture discussions and application insights.
- Supports development of proposals design documentation and customer-facing presentations.
- Partners with internal technical experts to ensure accurate timely and competitive solution offerings.
- Internal Collaboration & Market Insight
- Works closely with product management engineering and marketing teams to align customer needs with product roadmaps.
- Provides market intelligence competitive insights and customer feedback to support product improvements and strategic planning.
- Collaborates with regional sales teams and channel partners/contractor to ensure cohesive account coverage and execution.
- Industry Engagement
- Enhances Vertivs visibility by participating in industry events conferences and customer forums.
- Promotes thought leadership and strengthens Vertivs position as a trusted advisor in AI infrastructure solutions.
- Leadership & Role Modeling
- Demonstrates strong sales discipline customer focus and cross-functional leadership.
- Serves as a role model for account management excellence and customer-centric behavior
Qualifications:
- Bachelors degree in engineering business or related degree.
- 8 years of industry sales experience.
- Technical knowledge of Data Center solutions and applications.
- Deep market dynamics and industry knowledge.
- Experience working on large complex Requests for Quote (RFQs).
- Experience in Key Account Management
- Salesmanship and self-confidence to deal with frequent stressful customer relationship issues.
- Strong sales presentation skills.
- Skilled in job/equipment problem reconciliation.
Physical & Environmental Demands:
- Standard office environment.
Time Travel Required
- 50%
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
At Vertiv were on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines from push notifications to generative AI. We design manufacture and service the products and solutions that keep the world connected. With $6.9 billion in revenue a strong customer base and global reach spanning over 130 countries we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
Required Experience:
Manager
Key Skills
- Business Development
- Customer Service
- Revenue Growth
- Product Knowledge
- Account Management
- CRM
- Customer Base
- New Customers
- Territory
- Business Relationships
- Sales Goals
- Sales Process
- Powerpoint
- New Clients
- Technical Support
About Company
Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need s ... View more
