Access & Enrollment Intake Specialist

Lenoir, TN - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Responsible for managing all aspects of the intake process to ensure hospice admissions are completed in an organized and timely manner. Responsible for coordinating referrals gathering medical records hospice order and insurance verification. Perform data entry into EMR for all referrals received. Schedule all admissions with a sense of urgency to ensure patients/families quickly receive access to AMOREM services.

Requirements

ESSENTIAL DUTIES & RESPONSIBILITIES:

Demonstrate exceptional service to patients families referral sources and co-workers. Assist team as needed to ensure that this level of service is consistently provided

Demonstrate excellent telephone etiquette skills. Answer/respond to all telephone calls timely

Maintain close communication with AMOREMs outreach team clinical team referral source and patient during the referral/admission process

Ensure appropriate authorization is obtained prior to admission of all patients

Complete accurate documentation of intake process and enter in the EMR to show referral progression

Facilitate the collection of all information required for hospice admission. Communicate timely regarding any missing information

Enter all hospice referrals into the electronic medical record

Coordinate and schedule hospice admissions with a sense of urgency

Obtain physician orders for hospice services

Communicate with AMOREMs business office regarding need-to-know or issues with insurance verification

Portal access to EPIC ATRIUM and other EMRs as assigned

SmartMD access to assist with sending virtual admission forms/consents

Maintain an adequate supply of AMOREM Patient & Caregiver Guidebooks

Process completed admissions for accuracy and verify all forms are completed/scanned in electronic charts

Work collaboratively with palliative administrative assistants as needed with palliative care referrals

Communicate referrals to home health agencies if applicable

Order DME as directed

Other duties as assigned

KNOWLEDGE SKILLS & ABILITIES:

Cross-trained for medical records specialist/clinical administrative assistant

Track/print hospital records for patients with active hospice referral and scan into EMR

Enter complete send and sign admission paperwork sent virtually via SmartMD

MINIMUM QUALIFICATIONS:

Education:

High school diploma required

Experience:

Experience in medical office or hospital required

Medical office assistant training preferred

Licensures & Certifications: (if applicable):

Not applicable

Required Experience: