Technical Support Specialist
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Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
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Job Description: Technical Support Specialist at
Job Responsibilities:
- Provide technical support to users of platform
- Troubleshoot and resolve technical issues related to property listings and user accounts
- Assist with onboarding new users and guiding them on how to navigate the platform
- Communicate effectively with customers through email chat and phone to address their inquiries
- Collaborate with the development team to report bugs and suggest improvements to enhance user experience
Essential Qualifications:
- Strong understanding of web-based technologies and digital platforms
- Excellent communication skills and ability to provide clear technical guidance to non-technical users
- Problem-solving skills to analyze issues and find effective solutions in a timely manner
Desired Experience:
- Minimum of 2 years of experience in a technical support role
- Experience working in a customer-facing role in a tech-related industry
Salary & Benefits:
- Competitive salary based on experience
- Health insurance coverage
- Paid time off and holidays
- Ongoing training and development opportunities
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
