Customer Support Specialist
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Job Location:
Los Angeles, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
The Customer Support Specialist at Compass Realty Inc is responsible for providing exceptional service to clients buyers sellers and tenants throughout the real estate process. This role involves addressing inquiries resolving issues and ensuring a positive customer experience.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone email chat and in-person.
- Assist clients with questions about property listings rental agreements purchases or sales processes.
- Efficiently resolve customer issues and complaints escalating when necessary to management.
- Maintain accurate records of customer interactions in the company CRM system.
- Collaborate with real estate agents property managers and operations staff to ensure timely service delivery.
- Provide guidance to clients regarding company policies contracts and procedures.
- Assist in scheduling property viewings meetings and follow-ups with clients.
- Gather customer feedback to support improvements in service quality and client satisfaction.
Qualifications:
- High school diploma or equivalent required; bachelors degree in Business Real Estate or related field preferred.
- Previous experience in customer service client support or real estate preferred.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
- Ability to multitask prioritize and manage time effectively.
- Strong problem-solving skills and attention to detail.
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
