Senior Director of Auxiliary Services

The University of Southern Maine (USM) invites applications for the position of Senior Director of Auxiliary Services responsible for guiding a portfolio of dynamic revenue-generating operations that enhance the student experience and support the financial sustainability of the institution.

About the Role

Reporting to the Chief Business Officer and Vice President of Finance and Administration the Senior Director provides strategic leadership operational oversight and fiscal management for a diverse portfolio of auxiliary services including dining housing conferences the university store parking and transportation and related programs.

This role requires a collaborative and entrepreneurial leader who can grow revenue streams build strong partnerships across campus and ensure exceptional service experiences for the university community.

The Senior Director leads the strategic direction financial performance and operational effectiveness of USMs auxiliary enterprises. The role focuses on developing innovative services strengthening partnerships and ensuring the long-term success and sustainability of auxiliary operations.

Key Responsibilities

• Provide strategic leadership and oversight for all Auxiliary Services operations including dining housing conferences the university store and parking and transportation.
• Work closely with university leadership to develop and implement strategies that position USMs auxiliary operations for long-term success.
• Lead and develop a management team responsible for delivering high-quality services that support student success and the broader campus community.
• Develop and implement long-range strategic plans to ensure Auxiliary Services operations remain innovative financially sustainable and responsive to evolving campus needs.
• Manage the financial performance of Auxiliary Services operations including budget development revenue generation expense monitoring and long-term financial planning.
• Oversee contracts and partnerships with external service providers and ensure strong vendor performance and compliance with institutional expectations.
• Use data operational metrics and industry trends to identify opportunities for service improvements operational efficiencies and new revenue streams.
• Foster a workplace culture centered on service excellence collaboration inclusivity and continuous improvement.
• Ensure all operations comply with applicable university policies regulatory requirements and industry standards.
• Collaborate with university leadership and campus partners to align Auxiliary Services initiatives with institutional priorities and student needs.
• Supervise and mentor a team of operational leaders while supporting staff development succession planning and organizational effectiveness across Auxiliary Services.

This is a full-time position based primarily on the Portland campus with an annual salary of $105000.

The University of Southern Maine offers highly competitivebenefits including:

• 14 paid holidays plus earned vacation time and sick time.
• Health dental and vision insurance.
• Low-cost short-term disability insurance and employer-paid long-term disability insurance.
• Employer-paid basic life insurance and supplemental life insurance.
• A tuition waiver program for employees and their spouse or dependent child(ren).
• A 403(b)-retirement plan with employer contribution.

To learn more please review theBenefits Information Summary.

Required Qualifications:

• Masters degree or an equivalent combination of education and experience.
• Seven or more years of progressively responsible leadership experience preferably within higher education or complex service operations.
• Demonstrated success managing auxiliary or revenue-generating operations.
• Experience negotiating and managing contracts with vendors and service providers.
• Proven ability to lead motivate and develop teams.
• Strong financial management planning and analytical skills.
• Excellent written verbal and interpersonal communication skills.

About the University of Southern Maine

Founded in 1878 theUniversity of Southern Maine (USM)is a learning-centered comprehensive public university serving southern Maine and the broader New England region. With campuses in Portland Gorham and Lewiston as well as a robust online presence USM enrolls a diverse student population and is deeply connected to the communities it serves. As part of the University of Maine System USM is committed to challenging students academically in a supportive student-focused environment while preparing them to achieve their educational professional and personal goals.

As Maines public comprehensive research university USM emphasizes hands-on learning interdisciplinary collaboration and meaningful community engagement. The University prepares broadly educated graduates for leadership and global citizenship while advancing applied research creative activity and public service aligned with regional and statewide priorities.

USM offers a wide range of undergraduate graduate and professional programs across the arts and sciences business education nursing and health professions public service and applied research fields.

Many programs are available online or in flexible formats supporting access for learners at all stages of life. With a strong commitment to academic quality accredited programs and personalized learning USM plays a vital role in strengthening Maines workforce economy and civic life while advancing opportunity in an inclusive and diverse society.

USM is deeply committed to its Service Promise Student Focused Every Dayand guided by the values of Responsiveness Respect & Care Integrity and Equity. The Dean of the College of Nursing and Health Professions will join a collaborative and dynamic leadership team dedicated to public impact community engagement and academic excellence.

To applyclick on the Apply Now button below or visit ourUSM Careers Pageand submit the following:

• Cover Letter
• Resume/Curriculum Vitae
• Finalist candidates will be asked to provide a list of the names and contact information for references.

For full consideration please submit all required materials byApril 3 2026.

We cannot consider applicants who require Visa sponsorship support.

Appropriate background screening will be conducted for the successful candidate.

The University of Maine System (the System) is an equal opportunity institution committed to fostering a nondiscriminatory environment and complying with all applicable nondiscrimination laws. Consistent with State and Federal law the System does not discriminate on the basis of race color religion sex sexual orientation transgender status gender gender identity or expression ethnicity national origin citizenship status familial status ancestry age disability (physical or mental) genetic information pregnancy or veteran or military status in any aspect of its education programs and activities and employment. The System provides reasonable accommodations to qualified individuals with disabilities upon request. If you believe you have experienced discrimination or harassment you are encouraged to contact the System Office of Equal Opportunity and Title IX Services at 5713 Chadbourne Hall Room 412 Orono ME 04469-5713 by calling 207.581.1226 or via TTY at 711 (Maine Relay System). For more information about Title IX or to file a complaint please contact the UMS Title IX Coordinator at Act:

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act or Clery Act mandates that all Title IV institutions such as the University prepare publish and distribute an Annual Security Report (ASR) and provide notice of the availability of the ASR to all prospective employees. This report consists of two basic parts: disclosure of the Universitys crime statistics for the past three calendar years; and disclosures regarding the Universitys current campus security policies.View the Universitys Annual Security Report (PDF). If you wish to have a paper copy of the ASR or need to have a copy of the ASR in an accessible format the University willprovide such a copy upon request. Please contact our Public Safety Office at 207.780.5211.