Associate Professional Services Consultant

Hyderabad - Pakistan

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Cyara is the global leader in AI-powered customer experience assurance committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice digital messaging and conversational AI channels Cyara empowers hundreds of the worlds leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt learn and make autonomous decisions in real time Cyara provides the assurance layer that turns pilots into production-ready deploymentstesting AI agents with AI agents to catch what scripts cant. From full journey visibility to AI governance trust validation and compliance Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure friction-free and high-quality CX at scale.Interested to find out more about us Check out:

Cyaras Values:

At Cyara our values shape everything we do. Were passionate about Delivering Excellence by putting the customer first collaborating globally and always striving to improve. We take smart risks and Innovate Boldly setting new standards and learning from every experience. Integrity First is our cornerstonewe value humility authenticity and respect for diversity building trust in all we do. We Embrace Curiosity by empowering you to experiment learn and grow in a dynamic environment. At Cyara our values drive us forward shaping a culture where innovation and excellence thrive.

Cyaras Diversity Equity Inclusive and Belonging:

At Cyara we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity equity inclusion and belonging (DEIB). We strive to cultivate an environment where every individual feels valued respected and empowered to bring their whole selves to work contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies practices and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities regardless of legally protected statuses such as sex race color ethnicity national origin age religion disability sexual orientation gender identity veteran status or medical condition. By celebrating our differences and championing inclusivity we enrich our organization make more thoughtful decisions and drive collective success.

Position Overview:

The Senior Professional Services Consultant will be responsible for guiding clients through the successful implementation and adoption of our platform. This role requires a combination of technical expertise project management skills and a strong customer-centric approach. The ideal candidate will work closely with clients to understand their business needs configure and customize our software to meet those needs and ensure a smooth transition to our platform.

Lets talk about your role and responsibilities:

Conduct training sessions and workshops for clients to ensure they are fully equipped to use our software effectively. Provide ongoing support and guidance as needed.
Work closely with clients to understand their business processes and objectives. Provide expert advice on how our software can address their specific needs and challenges.
Collaborate with the Technical Lead / Project Manager to manage timelines and deliverables to ensure successful implementation within the agreed-upon scope time and budget.
Collaborate with the product and engineering teams to provide feedback on product features enhancements and potential issues based on client interactions.
Develop and maintain strong relationships with clients acting as a trusted advisor and point of contact throughout the project lifecycle.
Assist in the creation of project documentation including functional specifications user guides and training materials.
Troubleshoot and resolve any issues that arise during the implementation process. Work closely with the support team to ensure prompt resolution of client concerns.
Identify opportunities for upselling or cross-selling additional services and products that could benefit the clients business.
Participate in post-implementation reviews to assess project success gather client feedback and identify areas for improvement.

Lets talk about your skills/expertise:

Bachelors degree in Computer Science Information Technology Business or a related discipline.
3 years of experience in Professional Services consulting quality assurance or software implementation roles preferably within a SaaS or technology environment.
Hands-on experience with Quality Assurance practices including test design execution and exposure to test automation across voice and/or digital channels.
Proven technical aptitude including system configuration and basic integrations using REST APIs (JSON webhooks).
Working knowledge of SaaS platforms cloud technologies and software implementation best practices.
Experience delivering technical training workshops or enablement sessions to enterprise clients.
Strong communication and interpersonal skills with the ability to explain technical concepts to both technical and non-technical stakeholders.
Self-motivated detail-oriented and eager to learn with a strong customer-centric mindset and problem-solving approach.
Ability to work effectively both independently and as part of a collaborative fast-paced team.

Preferred skills and experience

Strong experience with Contact Centre and CCaaS platforms (e.g. Genesys Cloud Amazon Connect NICE inContact) with a solid understanding of contact centre operations and customer interaction flows.
Exposure to test automation frameworks and CI/CD practices.
Experience with chatbot or conversational AI platforms (e.g. Dialogflow Microsoft Bot Framework IBM Watson Amazon Lex).
Understanding of chatbot testing approaches NLP/NLU concepts and conversation design best practices.

Agencies:Thanks but weve got this one! Please no phone calls or emails to any employees of Cyaraoutside of the Talent Acquisition team. Cyaraspolicy is to only accept resumes from Agencies via theCyaraAgency Portal. Agencies must have a valid fee agreement inplaceand they must have been assigned the specific requisition to which they submit resumes by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and in the event a candidate is submitted outside of this policy is hired no fee or payment of any kind will be paid

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience: