Technical Coordinator

Title Technical Coordinator

Location  8929 20 St Edmonton AB T6P 1K8

As part of the Service Operations you will be assisting with the service delivery in your assigned territory. You will be responsible for reviewing the technical aspect of the jobs and ordering all parts and material to ensure the field operatives have all that they require to repair or upgrade the customers equipment. 

Principal Responsibilities: 

• Be engaged and aware of your Territories overall Service Operations and customer needs.  

• Review work packages for proper descriptions ensuring estimated hours are correct.  

• Review existing draft purchase requisitions and create purchase requisitions as needed for parts and materials. Submit PO Requests to SAP for processing.  

• Ensure all pertinent documentation is attached to the service request in Siebel.  

• Close communication and interaction with the Service Manager Coordinators. 

• Review system-generated service requests for all required and pertinent information.  

• Ensure pertinent information is attached to the service request in a consistent organized manner 

• Ensure the customer purchase order is attached to the service request obtain from Sales if missing.  

• Review technical job scope and ensure price and estimated margin is achievable. Consult with Territory Operations Manager or Service Manager as needed. 

• Update Start & Completion dates based on anticipated delivery of materials.  

• Track and receive materials as required. 

• Proactively monitor the delivery of materials and update internal stakeholders as needed.  

• Assist Schedule Coordinator with procuring parts for on-going service requests.  

• Initiate and oversee RMAs for returns of incorrect parts.  

• Follow and assist in the enforcement of all safety rules and procedures including those established by the customer. 

• Resourceful and willingness to support in emergency breakdowns until customer equipment is functional. 

• Other duties as assigned. 

Qualifications :

EDUCATION: Technical Associates degree Journeyman Parts Technician or equivalent preferred prior equivalent experience and training will be considered. 

EXPERIENCE: Minimum 5 years experience in industrial service preferred. Must be customer oriented. Basic technical knowledge and understanding. Able to learn from technical resources/documentation good communication organizational and PC skills. Able to prioritize tasks in a fast pace service environment.  

Additional Information :

What were offering in-return:

• RRSP Match
• Standard Benefits (Dental Vision and Medical)
• Paid Holidays/Vacation
• Personal Emergency Leaves
• Learning Development Programs
• Flexible Hours
• Short & Long term Disability Plans

How to Reach Us

If you dont meet the desired criteria 100% and your resume looks like an experiment Dont worry! Life experience is also important so show us what you can do.

Please send us your meaningful application documents online.

In accordance with Ontario legislation artificial intelligence may be used to support parts of the screening and selection process. All decisions involve human review.

Grow your career with Konecranes and discover exciting opportunities while doing the work you love!

At Konecranes we believe that great customer experience is built on the people behind the Konecranes name. Everything we do we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

Konecranes Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.

Remote Work :

No

Employment Type :

Full-time