Service Coordinator

SERVICE COORDINATOR
Summer Term: May 4-August 28 2026

Build whats next at Minto

Working at Minto means being part of something biggerwhere your career is built on purpose progress and possibility. Here employees arent just valuedtheyre celebrated through peer-to-peer recognition team events and a culture that feels like family while honouring every individuals voice.

From day one weve got you covered

From your very first day at Minto youll have access to a rewarding and supportive package designed to help you thrive:

• Competitive compensation
• Peer-to-peer recognition platform that celebrates your contributions
• Professional development and learning support to fuel your growth
• Exciting career paths across a dynamic and purpose-driven organization

Your place in our story

The Service Coordinator providesbest in classcustomer service in all matterspertaining toresident inquiries and concernsregardingany maintenance or repairs for their designated property.

Heres how youll contribute

• Prepare resident arrival and key package in addition to ensuring smooth move-in and move-out coordination booking elevators where applicable
• Maintain resident database assign resident parking in addition to issuing visitor parking passes maintaining log there of
• Processing of cash receipts and deposits
• Prepare resident accounts receivable reports outlining and addressing any delinquent and/or past due payments performs collection efforts on past due accounts
• Prepares required forms and documentation in accordance with the Residential Tenancies Act related to claims collections evictions rent increases etc.
• Responds to resident requests inquiries and concerns for matters which pertain to the lease agreement
• Informs utility companies of change in responsibility for spaces becoming vacant or occupied approving invoices for vacant suites
• Responds to all resident related issues promptly and courteously in a professional manner informing management when applicable and if follow-up is required
• Prepare mass and individual resident communication for example upcoming events repairs changes to management etc.
• Prepares renewal listings for review by revenue team and subsequently prepares renewal notices as directed
• Use of the ERP system Yardi to record information and perform job activities
• Supports team goals objectives operations and strategy for properties outlined by management
• First line of response to customer requests the service coordinator must respond to resident inquiries and concerns for matters which pertain to repairs and maintenance
• Understanding of the Residential Tenancies Act with respect to landlord rights and obligations for example notice of entry request of access etc.
• Coordinate access for Minto staff and contractors for occupied and vacant spaces as well as common areas; ensuring proper notice is given as required
• Liaise with other members of the property operation to ensure maximum utilization of technical and maintenance personnel
• Ensure scheduled maintenance plans for property and equipment are assigned to personnel so that they can be completed on a timely basis reviewing concerns / issues raised during the performance of these maintenance plans with management to proactively address concerns / issues thereby minimizing unplanned downtime
• Perform all facets of the job in accordance with the legislation applicable to the jurisdiction including: Health and Safety standards WHMIS AODA PIPEDA and Human Rights
• Other duties within the scope spirit and purpose of the job as requested by management.

What you bring to the team

Heres what will help you stand out. And even if you dont tick every boxwe believe in your potential and are here to support your growth.

Education: A College or University education in a business field would be considered an asset.
Experience:A minimum of two (2) years of relevant work experience in a busy client facing environment is required.

• Ability to multi-task
• Ability to influence without authority / Directing others
• Interpersonal skills
• Knowledge of the Residential Tenancies Act and Residential Lease Agreements would be an asset
• Attention to detail and accuracy
• Good judgment
• Communication skills (listening verbal and written)
• Microsoft Office (Word Excel and Outlook)
• Knowledge of Yardi considered an asset
• Initiative and creative
  

Hiring pay range:$18-$20 per hour

Pay ranges atMintoare designed to accommodate variations in knowledge skills experience market conditions and locations reflecting our diverse industries and lines of business. Please note that the pay range information provided in this posting pertains specifically to the location for where the position is being filled.

Ready to build your future with us

Whether youre just starting out or looking to take the next step Minto offers the mentorship resources and opportunities to grow a meaningful career. With competitive rewards and a strong commitment to well-being we empower you to thriveprofessionally and personally.

Join a team where your growth purpose and potential are celebrated. Lets create something meaningfultogether.

About Minto

Our mission to build vibrant communities begins with the people who make it all possibleour employees. Named one of Canadas Best Managed Companies were proud of our 70-year legacy and dedicated to delivering moremore growth more purpose and more impactfor our employees homeowners residents and the neighbourhoods we serve.

About Minto Apartment REIT

Our mission to build vibrant communities begins with the people who make it all possibleour 2024 we were proudly recognized with the Federation of Rental-housing Providers of Ontario (FRPO) MAC Award for Outstanding Company Culture a testament to our commitment to cultivating a workplace where employee well-being and shared purpose thrive.

Minto does not accept any speculative or unsolicited CVs that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list. Any speculative or unsolicited CVs will be treated as a direct application. This role may involve the use of artificial intelligence tools to support and enhance the recruitment process. This posting reflects an existing vacancy within our organization. Minto is an equal opportunity employer committed to cultivating an inclusive and accessible workplace. We strive to build a team that reflects the diverse communities we serve including individuals with disabilities. If you require accommodation or support at any stage of the recruitment and selection process well work with you to ensure your needs are met. To request accommodation please contact us at

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