Customer Service Representative, Sample Order Fulfilment

Manila - Philippines

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Summary

Are you ready to take your skills to the next level and make a real impact

IFF is a global leader in flavors fragrances food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.

Food Ingredients: Innovating improved nutritional profiles better taste and texture and greater cost efficiency to meet the needs of global food and beverage manufacturers.

The role is based in Manila Philippines (hybrid). Be part of an agile collaborative and strategic team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where Youll Make a Difference

Manage end-to-end processing of customer sample orders from approved channels including SFDC.
Accurately enter and validate order details in SAP/ERP systems.
Communicate with Sales and requestors to clarify requirements lead times and order status.
Coordinate with Planning Logistics and Regulatory teams to ensure on-time sample dispatch.
Monitor order progress and proactively address potential delays or fulfilment issues.
Troubleshoot and resolve order discrepancies shipment delays and documentation concerns.
Maintain accurate records and ensure compliance with internal procedures and documentation standards.
Support preparation of reports and dashboards related to sample order performance.
Deliver a high-quality customer experience through timely responses and professional communication.

What Makes You the Right Fit

Bachelors degree in any discipline.
13 years of experience in customer service order management or related areas; fresh graduates are welcome.
Hands-on experience with SAP and/or SFDC is a strong advantage.
Strong business-level English communication skills both written and verbal.
Ability to communicate effectively with stakeholders at all organizational levels.
Cross-cultural awareness and comfort working with regional or global teams.
Proficiency in Microsoft Office (Excel Outlook Word PowerPoint).

How Would You Stand Out

Proficiency in English and local languages are huge advantage.
Solutions-driven and thrives under pressure.
Independent a team player collaborative.

Why Choose Us

Professional onboarding process
Career development
Learning and development programs

We are a global leader in taste scent and nutrition offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity national origin race age sex or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion gender identity & expression sexual orientation or disability.

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Required Experience:

Unclear Seniority

Job SummaryAre you ready to take your skills to the next level and make a real impactIFF is a global leader in flavors fragrances food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.Food Ingredients: Innovating improved nutritional profiles be...