Mandarin Bilingual Customer Service Representative

TASQ Staffing Solutions

Job Location:

Cebu - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Start Date: May 22 2026

Work Arrangement: 100% Onsite (Metro Cebu)

Minimum Qualifications:

New curriculum: SHS Graduate old curriculum: completed at least 2 years in College (4 semesters with no back subjects)
No prior call center experience required!
At least HSK 3 fluency in Mandarin and A2 fluency in English

Job Description:

Respond swiftly and accurately to customer inquiries through phone and email ensuring a seamless experience.
Navigate challenging or sensitive customer concerns with utmost politeness and professionalism.
Play an active role in compiling insightful reports that track customer activity and feedback.
Develop a deep understanding of our products systems and the unique needs of our customers.
Warmly address every incoming client help request making each interaction positive and effective.
Keep detailed records of queries and the steps taken to resolve them maintaining transparency.

Start Date: May 22 2026 Work Arrangement: 100% Onsite (Metro Cebu) Minimum Qualifications: New curriculum: SHS Graduate old curriculum: completed at least 2 years in College (4 semesters with no back subjects)No prior call center experience required!At least HSK 3 fluency in Mandarin and A2 fluency ...