Mandarin Bilingual Customer Service Representative
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Job Location:
Cebu - Philippines
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Start Date: May 22 2026
Work Arrangement: 100% Onsite (Metro Cebu)
Minimum Qualifications:
- New curriculum: SHS Graduate old curriculum: completed at least 2 years in College (4 semesters with no back subjects)
- No prior call center experience required!
- At least HSK 3 fluency in Mandarin and A2 fluency in English
Job Description:
- Respond swiftly and accurately to customer inquiries through phone and email ensuring a seamless experience.
- Navigate challenging or sensitive customer concerns with utmost politeness and professionalism.
- Play an active role in compiling insightful reports that track customer activity and feedback.
- Develop a deep understanding of our products systems and the unique needs of our customers.
- Warmly address every incoming client help request making each interaction positive and effective.
- Keep detailed records of queries and the steps taken to resolve them maintaining transparency.
