Sales Support Specialist

Credit Direct Finance Company Limited

Job Location:

Lagos - Nigeria

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Sales Ecosystem Support

Provide operational support to Credit Directs sales ecosystem by resolving issues affecting Sales Associates and Affiliates. This includes issues relating to:

Loan application processing
Loan disbursement execution
Customer onboarding and verification
Merchant onboarding and activation
Wallet and transaction operations
Product eligibility and system access
Operational bottlenecks affecting sales execution

Ticket Management (FEEX Platform)

Manage operational issues raised through the Feex ticketing system.
Monitor incoming tickets raised by Sales Associates and Affiliates
Classify and prioritize issues based on urgency and business impact
Coordinate issue resolution across internal teams
Ensure tickets are closed efficiently and accurately
Maintain clear communication with the field on ticket progress and resolution

Operational Issue Resolution

Resolve operational issues affecting the sales ecosystem and coordinate with relevant internal teams when escalation is required.
Key internal stakeholders include Technology Customer Experience Risk Operations Product Team
The role ensures that issues raised by the field are addressed quickly and communicated clearly.

Root Cause Identification

Identify recurring operational issues affecting sales productivity and escalate systemic challenges to the appropriate teams for permanent resolution.
Ensure that operational problems are resolved structurally rather than repeatedly handled as individual incidents.

Operational Insights

Generate insights on operational challenges affecting sales productivity including:

Ticket volumes and trends
Recurring operational bottlenecks
Areas requiring system or process improvements
Operational friction affecting the field

Bachelors degree in business administration Operations Management or any related field.
Minimum of 35 years experience in sales operations operations
support customer experience or financial services operations.
Experience working with cross-functional teams in a financial service or fintech environment is an advantage.

Technical Competencies:

Operational problem-solving
Ticket management systems Proficiency
Process improvement and root cause analysis
Data analysis and reporting
Operational coordination

Behavioural Competencies:

Execution discipline
Strong communication skills
Analytical thinking
Stakeholder management
Problem-solving mindset
Customer focus
Collaboration

Required Experience:

Sales Ecosystem SupportProvide operational support to Credit Directs sales ecosystem by resolving issues affecting Sales Associates and Affiliates. This includes issues relating to:Loan application processingLoan disbursement executionCustomer onboarding and verificationMerchant onboarding and activ...