Technical Success Manager I

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint were looking for passionate people to join our mission. If youre ready to help the worlds best companies optimize their digital applications we invite you to explore a career with us!

• Hands-on Observability Mastery: Expert-level knowledge of observability tools and platforms specifically regarding Infrastructure monitoring and Application Performance Monitoring (APM).
• Language Proficiency: Deep hands-on experience and troubleshooting knowledge in enterprise languages specifically and Go Lang.
• Cloud & Modern Stack: Strong understanding of cloud environments (AWS Azure GCP) and modern DevOps practices including CI/CD and AIOps.
• Onboarding Velocity: Ability to manage high-velocity onboarding processes aiming for First Value confirmation within 3035 days to ensure long-term retention.

• Strong understanding of Value-Based Selling and the ability to link technical activities to financial performance.
• Exceptional communication and presentation skills capable of commanding a room of senior engineering leaders.
• Strong problem-solving skills with a customer-first energy and a passion for continuous learning.

• Knowledge of Consumption-based business models and Salesforce (SFDC) hygiene for opportunity progression.

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Fostering a diverse welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best most authentic selves to work every day. We celebrate our talented Relics different backgrounds and abilities and recognize the different paths they took to reach us including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. Were looking for people who feel connected to our mission and values not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process please reach out to .

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success including fully office-based fully remote or hybrid.

Our hiring process

In compliance with applicable law all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including but not limited to theSan Francisco Fair Chance Ordinance.

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New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant we will provide more information later in the application process.

Candidates are evaluated based on qualifications regardless of race religion ethnicity national origin sex sexual orientation gender expression or identity age disability neurodiversity veteran or marital status political viewpoint or other legally protected characteristics.

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