Senior Customer Success Manager Moveworks
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Job Location:
Santa Clara County, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Location: Remote-West (Pacific/ Mountain time zone)
What you get to do in this role:
- You partner with our initial customers to drive product value
- You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
- You partner cross-functionally to translate business needs and product requirements into new solutions for customers
- You will evolve and iterate on our customer onboarding strategy
- You work with internal teams and customers to drive adoption engagement and growth
- You will help customers identify quantify and work toward transformational goals in partnership with Moveworks
- You will adapt quickly to product changes and limitations and communicate these strategically to stakeholders
- You will act as the voice of the customer gathering customer feedback and helping share the product roadmap
Qualifications :
To be successful in this role you have:
- You have 5 years of account management implementation or sales experience in software/SaaS
- You have experience in explaining technical solutions establishing goals developing opportunities building selling business cases and improving customer experience
- You have experience supporting deployments with large enterprise customers
- Process focused with strong problem-solving ability - always searching for a smarter better way to achieve a goal
- You have experience building strong internal and external relationships including with senior-level executives throughout companies
- You are diplomatic have tact and you are poised under pressure
- You possess a voracious appetite to learn and grow
- You have completed a Bachelors degree
- You are willing to travel 10-25% of the time
FD21
For positions in this location we offer a base pay of $102000 - $159000 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
About Company
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