Technical Customer Support Representative
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Job Location:
Tallmadge, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
About Us
Midwest Metal Fabrications is a U.S.-based company specializing in precision metal fabrication and manufacturing solutions. We are committed to quality efficiency and excellent customer service.
Job Summary
We are seeking a reliable and customer-focused Customer Support Representative to assist customers with inquiries resolve issues and ensure a positive experience. This role involves handling customer interactions via chat email and phone.
Key Responsibilities
- Respond to customer inquiries in a timely and professional manner
- Resolve complaints and provide effective solutions
- Assist with orders account issues and product information
- Maintain accurate records of customer interactions
- Escalate complex issues when necessary
- Meet customer satisfaction and response time targets
Requirements
- Strong communication skills (written and verbal)
- Basic computer skills
- Ability to multitask and stay organized
- Problem-solving skills
- Customer-focused attitude
- Reliable internet connection and quiet workspace
Preferred Qualifications
- Previous customer service experience
- Familiarity with tools like Zendesk or LiveChat
Salary & Benefits
- Remote work flexibility
- Paid training
- Growth opportunities
How to Apply
Submit your resume and a brief summary of your experience and availability.
Required Skills:
Customer Support Customer Service Communication (Written & Verbal) Problem Solving
