Customer Care Support Representative
Job Location:
Job Location:
Tallmadge, OH - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Midwest Metal Fabrications is a U.S.-based company specializing in precision metal fabrication and manufacturing solutions. We are committed to quality service efficiency and strong customer relationships.
Job Summary
We are seeking a friendly and customer-focused Customer Care Support Representative to assist customers with inquiries resolve issues and ensure a positive customer experience. This role involves handling customer interactions through chat email and phone.
Key Responsibilities
- Respond to customer inquiries in a timely and professional manner
- Resolve customer complaints and provide effective solutions
- Assist with orders account issues and product information
- Maintain accurate records of customer interactions
- Escalate complex issues when necessary
- Ensure high levels of customer satisfaction
Requirements
- Strong communication skills (written and verbal)
- Good problem-solving abilities
- Basic computer skills
- Ability to multitask and stay organized
- Customer-focused attitude
- Reliable internet connection (for remote roles)
Preferred Qualifications
- Previous experience in customer service or support roles
- Familiarity with tools like Zendesk or LiveChat
Salary & Benefits
- Flexible work environment
- Training provided
- Opportunities for growth
How to Apply
Submit your resume along with a brief summary of your experience and availability.
Required Skills:
Customer Service Customer Support Problem Solving Communication (Written & Verbal) Active Listening
