Team Lead Accounts Receivable (Insurance Domain) ||
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Summary:
The Team Leader Accounts Receivable (Insurance domain) is a critical leadership role responsible for overseeing the end-to-end Accounts Receivable operations within a BPO environment specifically serving US-based insurance clients. This position demands a blend of deep functional expertise in F&A particularly in cash application collections reconciliation and reporting alongside strong team management and client delivery capabilities. The ideal candidate will lead a team of 1015 professionals across night/US shifts ensuring operational excellence SLA compliance and seamless client interactions. The role involves driving process optimization through Lean Six Sigma automation and AI initiatives while maintaining high team engagement low attrition and continuous improvement. The Team Leader acts as the primary escalation point for operational issues leads client-facing reviews and ensures alignment with quality compliance and training standards.
Responsibilities:
- Lead and manage a team of associates in a night/US shift environment.
- Oversee daily AR operations including cash application suspense resolution reconciliation and disbursement processes.
- Ensure compliance with SLAs SOPs FMEA and process documentation; maintain timely updates.
- Drive client satisfaction through effective management of client calls escalations and regular operational reviews.
- Conduct performance assessments 1:1s appraisals and team development initiatives.
- Facilitate process improvement projects using Lean Six Sigma automation and AI tools.
- Lead RCA CAPA process mapping calibration and compliance audit participation.
- Collaborate with Quality Training Compliance HR and other support functions.
- Monitor team efficiency productivity and attrition; implement retention strategies.
- Report performance metrics operational status and risks to management.
- Ensure accurate and timely reporting using SAP and third-party systems (JPMC BOA AS400 High Radius Kyriba Live Ledger).
Requirements
Requirements:
- graduate with post-graduation in Finance & Accounts preferred.
- 8 years of experience in F&A operations within a BPO with proven team leadership
- In-depth knowledge of Accounts Receivable in the insurance domain particularly US-based clients.
- Hands-on expertise in SAP Cash Application reconciliation and suspense/unallocated cash resolution.
- Proficiency in third-party applications: JPMC BOA AS400 High Radius Kyriba Live Ledger.
- Experience in managing complex transitions fragmented processes and achieving functional independence within timelines.
- Understanding of General Insurance policies claim handling and back-office operations.
- Advanced skills in Microsoft Office (Word Excel PowerPoint); proficiency in VBA macros VSM and analytics is a plus.
- Demonstrated experience in automation AI and process improvement initiatives.
- Strong analytical problem-solving and critical thinking abilities.
- Proven ability to manage multiple priorities in a fast-paced high-pressure environment.
- Willingness to work extended hours as per client and process demands.
- Excellent communication interpersonal and cross-cultural collaboration skills.
- Self-driven with a continuous improvement mindset.
Additional Details
- Location: Pune
- Mode of Work: Work from Office
- Shift: Night Shift
- Notice Period: Immediate to 60 days
- Employment Type: Full Time
- Salary Range: 7 LPA 12 LPA
- Must-Have: Accounts Receivable (Insurance Domain)
- Total Exp: Min 8 years
- Team Lead on paper: 1 years
Required Skills:
ob Description - Team Leader: Accounts Receivable (Insurance domain) audits Operations SLAs Parameters Soft Skills and Abilities Required Experience interacting with end clients via written or verbal medium. Problem identification and analytical ability. Excellent people skills and able to drive performance and motivate the team. Ability to collaborate with cross-cultural staff. Process is for US shifts / night shift only. Self-initiative drive and zeal for continuous improvement.
Required Education:
Graduate
Company Industry
IT Services and IT Consulting
Key Skills
- Business Development
- Account Payable
- Economics
- Accounting & Finance
- Account Receiveable
- General Ledger Accounting
- Finance
- Account Management
- Communication
- CRM
- Client Relationships
- Analytical Skills
- Annual Budget
- Business Relationship
- Business unit
